![BS&A Software](https://sonicjobs-public-us.s3.amazonaws.com/Career_builder.png)
Director of Implementation Services
1 week ago
[Lansing, MI; Chicago, IL; or remote]
We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of Subject Matter Experts as they work directly with our customers to implement the BS&A Cloud ERP solution. Reporting to the VP of Professional Services, the Director of Implementation Services will partner closely with peers leading Project Management and Data Conversion to ensure successful customer implementations while driving continuous improvement in processes and tools to maximize efficiency and speed of projects.
If you're excited about rapidly evolving and leading an Implementation Services function, we want to hear from you
Key Responsibilities:
- Demonstrates understanding of best practices in implementation of complex ERP software in a SaaS delivery model.
- Sets clear KPIs and holds team members accountable for delivering results.
- Drives efficiencies in all aspects of customer implementations.
- Maximizes customer satisfaction and delivers best-in-class time-to-value for customers.
- Manages to predictive metrics that optimize customer experience and BS&A financial outcomes.
- Drives standards through methodologies, playbooks, solution blueprints, and best practices to gain efficiency.
- Forecasts staffing requirements for the Solution Consulting and Implementation & Training Specialist teams, and oversees recruiting and onboarding to deliver on those staffing requirements.
- Ensures staff are constantly staying up to speed on the latest solution offerings and enhancements from BS&A, along with corresponding developments in the municipal government domain.
- Provides strategic leadership to the Solution Consulting and Implementation & Training Specialist teams, fostering a culture of collaboration, innovation, and accountability, ensuring the team has the necessary resources and support to deliver high-quality projects.
- Actively engages in key customer projects and remediates any challenges with execution or client satisfaction.
- Provides guidance on performance management, maps clear career growth opportunities, and retains top talent.
- Partners with Project Management and Data Conversion to optimize burndown of the implementation backlog.
- Plans appropriately to ensure MoM, QoQ, and YoY the organization meets and/or exceeds their targets.
- Experienced leader that understands how to build and lead a growing Implementation Services team.
- Solution oriented individual who drives best practices and simplifies complexity.
- Outstanding interpersonal skills to understand how best to navigate internal and external resources to move an individual project or program forward.
- Complex problem-solving skills.
- Process-driven and detail oriented.
- Stellar collaborator.
- Builder that enjoys establishing scalable business models and fostering individual team member growth.
- Minimum of three years leading and/or managing teams of solution experts within a Professional Services organization, preferably with an ERP company or similar complex B2B/B2G SaaS product.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders.
- Ability to work effectively across teams both in-person and remotely to obtain and share all necessary data, information, and recommendations real-time.
- Bachelor's degree or higher.
- Ability to travel up to 40%, with heavier travel to our headquarters in Lansing, MI during initial onboarding and ramp-up time period.
- Competitive pay
- Health Insurance - BCBS of Michigan - Employer-paid premium
- Health Savings Plan - Employer contributes 75%
- Dental Insurance - Employer-paid premium
- Vision Insurance - Employer-paid premium
- Retirement - 401(k) contribution - Employer-paid
- Retirement - 401(k) - Employer matches 50% of team member contribution
- Paid Parental Leave
- Disability Insurance - Employer-paid premium
- Life Insurance - Employer-paid premium
- Generous PTO and Holiday Time
- Company-sponsored events
BS&A Software provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
-
Executive Director
1 week ago
Lansing, Michigan, United States Volunteers of America National Services Full timeCome join our awesome team as a Executive Director at the Senior Community Care of Michigan We are offering great benefits and wonderful work environments Senior Community Care of Maryland is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. Executive...
-
Implementation Analyst
7 days ago
Lansing, Michigan, United States Alfa Financial Software Limited Full timeOur analysts are recruited from universities cross all disciplines. Following an intensive induction training program delivered by our subject matter experts, you will be assigned to a project where you can put your training into practice. You will usually start out by working on a client project, and your first role will involve implementing our software to...
-
regional director of maintenance
7 days ago
Lansing, Michigan, United States University of Michigan HealthSparrow Full timeJob Opportunity:Excellent job opportunity at University of Michigan Health for the position of Regional Director Maintenance & Facilities.Description:Positions Location:Lansing, MIJob Description:The Regional Director of Facilities and Maintenance provides leadership and is responsible for all aspects of facilities and maintenance for the physical plant...
-
Implementation Specialist
1 week ago
Lansing, Michigan, United States BS&A Full timeCloud Upgrade Implementation Specialist [Lansing, MI] BS&A Software, a market-leading software organization with proven technology, is seeking a highly motivated and skilled Cloud Upgrade Implementation Specialist to join our team. You will play a key role in assisting with the implementation of BS&A's cloud-based ERP software for our customers in local...
-
Education Program Director
3 weeks ago
Lansing, Michigan, United States Ombudsman Educational Services Full time, a growing, dynamic organization with a social mission to offer hope, is seeking an Education Program Director to join our award-winning team and perform meaningful work in a culture that welcomes innovation, encourages creative expression and offers limitless potential for personal and professional satisfactionIf you thrive in a fast-paced, goal-oriented,...
-
Director of Food Services
1 week ago
East Lansing, Michigan, United States The Willows at East Lansing Full timeJOIN TEAM TRILOGY:Job Description SummaryDirects the overall operation of the Food Services Department in accordance with current federal, state, and local standards, guidelines,and regulations. Ensures that quality nutritional services are provided on a daily basis and that the food services department is maintainedin a clean, safe, and sanitary manner....
-
Regional Sales Director
1 week ago
Lansing, Michigan, United States OSL Retail Services Inc Full timeOverview: Regional Sales Director It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our...
-
Food Service Director
7 days ago
Lansing, Michigan, United States Creative Dining Services Full timeOverview GAYLOR ELECTRIC INC. OUR VISION. The HIGHEST PERFORMING NATIONAL CONTRACTOR OF EXCELLENCE, delivering on our Cornerstone of Reliable Resources, Outcomes, and Insights; dedicated to innovation, quality, and our genuine care for people.OUR VALUES . Integrity. Customer Service. Safety. Sales Growth. Teamwork. Return on Investment. Performance....
-
Executive Director
1 week ago
Lansing, Michigan, United States American House Senior Living Full time:Executive Director Position SummaryUnder the direction of the Regional Director of Operations, the Executive Director is responsible for ensuring that the programs and services delivered are consistent with American Houses philosophy of Senior Living and the highest level of customer service provided for our residents and communities, supporting their...
-
Law School Human Resources Director
1 week ago
Lansing, Michigan, United States University of Michigan Full timeA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Summary Michigan Law seeks an experienced human resources partner to guide staff human resources....
-
State Director, Michigan
1 week ago
Lansing, Michigan, United States Humane Society of the United States Full timeThe general salary range for this position is $75-90k. Salary offers will be commensurate with experience, qualifications, skills, training and education. The Humane Society of the United States (HSUS), the nations most effective animal advocacy organization, is seeking a State Director, Michigan for the State Affairs department. You will be operating from a...
-
Food Services Director- Grosse Pointe Woods
7 days ago
Lansing, Michigan, United States Optalis Healthcare Full timeThe Director of Food Service manages the Dietary Services Department to provide nourishing, palatable well-balanced diets that meet the daily nutritional and special dietary needs of each resident according to their comprehensive resident assessment and plan of care.What You'll Be Doing Managing employees in the preparation of attractive, nutritionally...
-
Director of Equity and Compliance
7 days ago
Lansing, Michigan, United States InsideHigherEd Full timeJob no: 718308Work type: Executive ManagementMajor Administrative Unit / College: Ofc for Inclusion Intercult InitiativesDepartment: Ofc For Inclusion Intercult Initiatives Sub Area: FAS- Fac./Acad StaffSalary: Salary Commensurate with ExperienceLocation: East LansingCategories: Administrative/Business/Professional, Executive Management, Full Time %),...
-
Director of Nursing
3 weeks ago
Lansing, Michigan, United States The Willows at Okemos Full timeJOIN TEAM TRILOGY:Our Directors of Nursing love Trilogy for the stability, meaningful work, and great team. If you're looking to lead as a DON, Trilogy is where you belong.Hi We're glad you're thinking about joining us.Trilogy is a great place for Directors of Nursing. We're a close-knit team that's walking the walk when it comes to caring for our residents....
-
Automotive Strategy Director
7 days ago
Lansing, Michigan, United States North America Trans Full timeWe are seeking an Automotive Strategy Director!C.H. Robinson is on the lookout for an Automotive Strategy Director who will play a crucial role in influencing and owning the strategy accountability for the automotive vertical. As the Automotive Strategy Director, you will be at the helm of implementing and evolving the go-to-market strategy within the...
-
Program Assistance Center Director
7 days ago
Lansing, Michigan, United States United Way of South Central Michigan Full timeJob Description Job Description Title:Program Assistance Center (PAC) DirectorGroup/Team:Community ImpactReports To:Senior Director, Community Impact Programs (Jackson)Status:Full-timeFLSAClassification:ExemptMinimum Salary:$77,600 POSITION SUMMARYThe Program Assistance Center (PAC) runs Michigan Energy Assistance Programming which provides households with...
-
Maintenance Director
1 week ago
Lansing, Michigan, United States Diocese of Grand Rapids Full timeHoly Trinity Parish in Comstock Park is discerning who will serve as its next Maintenance Directorto be responsible for our buildings and grounds. We seek a person with experience in HVAC systems, electrical,plumbing, and building security, as well as applicable laws, standards, and regulations for our church, school, and administrative offices.The...
-
Director, Admissions Tools
1 week ago
Lansing, Michigan, United States The College Board Full timeLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or City and state must be separated by a comma followed by a space (e.g., Houston, TX )TheCollegeBoard Director, Admissions Tools in Lansing , Michigan Director, Admissions Tools College Board - Governance, Membership, and Global Higher Education Location:...
-
Life Enrichment Director
7 days ago
Lansing, Michigan, United States Prestige Way Full timeResponsibilities/Qualifications: Prestige Way Assisted Living Facility in Holt is hiring a Life Enrichment Director. The Life Enrichment Director is responsible for the development and coordination of activity programs for the community that reflects the varied interests of the residents and provides them with meaningful and life enriching activities. The...
-
Director of Operations of Integrated Care
1 week ago
Lansing, Michigan, United States EPIC Health System LLC Full timeJob Description Job Description Job Title: Director of Operations – Integrated, Specialty, and Diagnostic CareAbout Us:EPIC Health System is a forward-thinking primary care company that champions an integrated model approach to healthcare. We seamlessly blend primary care with specialty care, comprehensive diagnostics, and access to specialists both on and...