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Service Manager

3 months ago

Thomasville, United States Cleaver-Brooks Full time

** Service Manager**

**Job Category****:** Service & Warranty **Requisition Number****:** SERVI002955 Showing 1 location **Job Details**

**Description**

**Location: Thomasville, GA (relocation assistance provided, if needed)**

**Job Summary :**

Direct the daily operation of a service department made up of a group of specialty mechanics/technicians/welders. Researches technical drawings/diagrams/archives to ensure appropriate solutions are offered. Monitors order status to ensure customer satisfaction. Maintains files and records pertinent to customers.

**Essential Functions:**

* This is a customer driven position and good telephone etiquette is a must. Must be able to multi task and respond to customers emergencies.

* Review all service tickets for accuracy

* Maintain daily schedule including future jobs

* Review manpower requirements on a regular basis

* Coordinate job scheduling with sales department.

* Schedule training for employees on an as needed basis

* Support department sales budget with focus on assigned representatives to achieve Target. Work with Management to develop local strategy.

* Perform required research to support customer Request for Quote and general information solicitation. Use existing technical drawings/diagrams/personnel/ resources to ensure that solutions offered conform to equipment/use specifications. Perform quote follow up to spur customer decisions.

* Ability to handle responsibilities with effective interpersonal skills and to effectively interface with others inside and outside the Company is required. Work directly with representatives and staff to resolve internal and external problems quickly.

* Work with management to develop feedback related to target and sales program performance / enhancements.

* Solicit input for new products as well as collecting feedback for increasing sales related to existing offerings.

* Promote growth initiatives

* Position requires the constant and consistent exercise of intellect, judgment, and ability commensurate with supervisor positions in similar industries or situations.

* Position requires regular exercise of problem solving and policy or procedure interpretation skills.

* Ability to handle responsibilities with effective interpersonal skills and to effectively interface with others inside and outside the Company is required.

* Apply intellect, creativity, adaptability, judgment, and management skills to achieve required results.

* Ensure duties and company projects are accomplished in an efficient and cost effective manner.

* Support peers and management with internal and external projects.

* Adhere to company policies.

* Other duties as assigned.

**Education:**

A High School diploma or equivalent is mandatory. A Bachelors Degree is preferred. Five years experience in a similar industrial/technical manager position may be substituted.

**Experience:**

Computer competency including Outlook, Word, Excel required. Strong understanding of HVAC industry terminology a plus. This position requires at least five years experience in a similar industrial/technical position.

**Travel:** this position may require frequent travel; travel consists of visiting customers, service calls, etc.

**Physical Skill and Effort:**

Work requires computer proficiency, moderate typing speed and a high data input accuracy level. Work involves fairly light and simple types of physical exertion.

**Working Conditions and Hazards:**

Normal office conditions. From time to time, slightly disagreeable features. Negligible/little or no exposure to hazardous conditions or materials

**Benefits of Being a Cleaver-Brooks Employee:**

We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, flexible spending account, wellness benefits, life insurance, short term and long term disability, cash matching 401(k) plan, generous vacation and 11 paid holidays.

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution networks ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that were the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. Theyll also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues an 80+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.

*This description indicates the general nature of the tasks and responsibilities required of position given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous descriptions for this position*.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)