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Job DescriptionJob Description

ROOST at our Detroit location is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.

We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.


Job Duties:

  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events
  • Arrange specialized services for VIP customers
  • Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
  • Must be able to stand for extended periods and be physically capable of assisting guests with luggage when necessary.


Requirements:

  • Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
  • Must be computer savvy and be a quick learner.
  • Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
  • Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.


Benefits:


  • Full Health, Vision, Life and Dental Coverage
  • 401 K
  • Paid Vacation, Holiday, Personal, and Sick days


Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.