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Technical Trainer II

1 month ago

Pontiac, United States United Wholesale Mortgage Full time

:

As a Quality Analyst Technical Trainer II, you will take the lead in equipping individuals with little to no testing experience to adopt a quality mindset and become proficient in providing testing solutions to support product releases. You will also provide continuous learning opportunities and ongoing developmental support for all levels of Quality Analysts at UWM.

This position requires individuals who are excited to provide the knowledge and skills necessary to our team members so that they can effectively fulfill the role of a Quality Analyst. Through engaging instruction, hands-on exercises, and practical examples, you will empower participants to embrace testing methodologies and drive successful deployments.

WHAT YOU WILL BE DOING:
  • Conduct instructor-led facilitation, hands-on labs, role-play scenarios, and teach-backs to reinforce understanding and practice application.
  • Foster an inclusive and engaging learning environment, encouraging active participation and knowledge sharing.
  • Teach foundational and intermediate quality concepts and principles, including functional and non-functional testing, defect management, test strategy, test development, test management, and risk analysis and mitigation, scenario testing, and more.
  • Provide guidance and mentorship to learners, addressing their questions, concerns, and challenges.
  • Assess participants' progress through assessments, quizzes, and feedback, and provide follow-up as needed.
  • Collaborate with instructional designers, training coordinators, and other subject matter experts to assist in the creation, auditing, and coordination of training content.
  • Work closely with business stakeholders and IT leadership to support organizational quality initiatives.
  • Prioritize self-learning and keeping up to date on evolving testing techniques and tools and emerging training and development models and practices.


WHAT WE NEED FROM YOU:

Must Have Qualifications:

  • Degree in Computer Science, Information Technology, or equivalent experience.
  • Previous software testing experience.
  • Familiar with automation strategies for projects. Assists with implementation of test automation.
  • Previous experience working in an Agile environment.
  • Strong understanding of testing methodologies and architecture.
  • Proven experience in a training role, specifically within the IT sector, focusing on technical aspects of quality analysis.
  • Previous experience utilizing performance monitoring tools, such as Dynatrace or Splunk, during test execution as a part of the release pipeline.
  • Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and engaging manner.
  • Passion for teaching and facilitating learning experiences, particularly with adult learners.
  • Experience with work tracking tools such as Jira or TFS.
  • Proficient in Microsoft Office 365, including Word, PowerPoint, Excel, Outlook, and OneNote.

Nice to Have Qualifications:

  • Mortgage industry experience
  • Leadership experience
  • Certification in Quality Analysis or relevant technical certifications
  • Fluent in Confluence
  • Relational database experience (SQL, Oracle)


THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physicians office, full-time massage therapist and hair salon?
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor caf with Wi-Fi


DISCLAIMER:
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.