Technical Writer II

3 months ago

Pontiac, United States United Wholesale Mortgage Full time
Job DescriptionJob Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

Responsibilities

  • Develop technical documentation that includes configuration guides, user guides, quick reference guides, training guides, reference material, release notes, etc.
  • Update documentation for enhancement releases.
  • Analyze existing documentation to identify content gaps or inconsistencies.
  • Learn a variety of software applications and become self-sufficient at using the software in a user interface environment.
  • Quickly learn and apply new tools, processes, and standards.
  • Collaborate with a variety of development teams throughout the software development life cycle (SDLC).
  • Demonstrate adaptability and forward thinking in the face of technological or organizational change.

Qualifications

Must Have Qualifications:

  • 2+ years of experience as a Technical Writer
  • 1+ years of experience as a Technical Writer supporting IT and AppDev teams
  • Strong Proficiency using Technical Writing software tools (ie: Adobe Photoshop and Illustrator, Camtasia, MadCap, Visio etc.)
  • 1 – 2 years of experience and ability to research, write, edit, and proofread documentation
  • Strong organization skills to organize material according to set standards of order, clarity, conciseness, style, and terminology
  • Team player who also works well independently and maintains high-quality standards
  • Excellent verbal and written communication skills, as well as excellent grammar skills
  • Ability to prioritize and complete multiple tasks in a fast-pace environment
  • Proficiency in Microsoft Office programs, including Word, Publisher, and Excel
  • Enjoy writing and be open to learning a new writing style
  • Open minded and a willingness to be coached and mentored
  • Computer-related degree or equivalent

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