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Training and Development Coordinator

4 months ago

Akron, United States Insurance Partners Agency Inc Full time

SeibertKeck Insurance Partners is on a mission to change the insurance buying experience. That starts by doing the right thing, every time. We protect the hard work of our middle market commercial, small business, and personal insurance clients, focusing on improving their risk profile and controlling cost. Behind every client stands 100+ years of history and the hard-working people of SeibertKeck Insurance Partners.

Recognized by Insurance Business America as a Top Insurance Employer and Top Insurance Workplace as voted on by industry peers and agency associates. We have been identified as one of the Top 100 independent insurance agencies by Insurance Journal and a top Northeast Ohio agency by Crain's Cleveland Business.

Our agency was founded in Akron, OH in 1910 and has grown to over 200 employees across 19 locations in Ohio and Kentucky.

Our competitive advantages include regional specialization, client education focusing on risk prevention not reaction, access to regional, national, and international insurance markets, boasting a reliable in-house claims service team.

SeibertKeck Insurance Partners goes beyond premium by reducing costs through proprietary, specialized risk management and loss control processes, negotiating best rates through relationships across varied insurance markets, driving the claims process with reliable, around the clock service partners.

Job Summary

This role is responsible for the effective development, coordination and presentation of training and development of all employees. We are seeking an individual who is well rounded and able to create & foster an environment in which our employees can do their best work as they deliver services to our clients. This position requires vision, the ability to anticipate change and deliver results while driving career development. This role will require a highly motivated individual who has the ability to analyze current process and implement strategies that engage and develop the staff.

Essential Duties and Responsibilities

  • Educate on Business Applications/Software
  • Train and Educate on all documented workflows and procedures for the Management System.
  • Educate on all documentation standards.
  • Collaborate with Leadership on keeping Workflows and procedures up to date and current.
  • Coordinate individual development plan.
  • Monitor use of automation standards, workflows, and procedures to ensure delivery of high-quality service to our clients.
  • Create Training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
  • Implement creative approaches to training in various ways to develop all employees.
  • Provide training results to supervisor and HR on employee performance and deliver employee training plans prior to implementation.
  • Collaborate with management to identify weaknesses and areas that need additional training.
  • Implement a follow up program to insure employees are correctly interpreting & applying procedures and guidelines.
  • Collaborate with all employees to achieve Growth Performance Indicators.
  • Any other duties assigned by supervisor.
EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment

without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, handicap, age or any

other characteristic protected by law.

Requirements
  • Ability to manage a small book of business to fully understand and keep current with workflows.
  • Has at minimum their Property & Casualty License. Benefits L&H Strongly Preferred in addition to P&C
  • Proficiency in all MS Office programs
  • Strong interpersonal, organizational, time management and critical thinking skills.
  • Ability to communicate and manage well at all levels of the organization and with staff.
  • Superior verbal/written skills and presentation skills
  • Possess critical thinking skills as well as organizational, multi-tasking, proven leadership abilities.
  • Ability to travel to satellite offices.
  • Positive problem-solving attitude.
  • Bachelor's degree in business
  • 5 years of Training and Education Background preferred.
Physical Demands
  • Required to stand; walk; sit; use hands to feel objects, tools or controls; reach with hands or arms; climb stairs; balance; stoop; kneel; crouch; talk and hear.
  • Ability to lift and/or move up to 25 pounds;
  • Vision abilities required to complete the job tasks including close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.
ADA Specifics
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Working Conditions
  • Office setting;
  • Moderate noise level;
  • Travel to offices as needed, which could include overnight travel;
  • Exposure to outside weather conditions minimal if any.