Technical Support Specialist for Security Systems
2 weeks ago
Job Description
Job Description
Job Description: Technical Support Specialist
Supervisor: Installation Manager
Position Summary:
Do you have a passion for providing world-class service to customers, colleagues, and communities? AT&I’s greatest strength is our people, and we are actively recruiting a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our amazing team. In this role, you will provide technical assistance to our service team members and support existing customers by responding to customer calls for assistance. You will provide technical support for IP-based security cameras, access controls, and alarm systems that vary in make, model, and complexity. As a Technical Support Specialist, you are part of a dynamic team that will allow you to grow as AT&I grows.
Who We Are:
AT&I Systems is a security integrator providing exceptional service and solutions to thousands of customers throughout Central and South Florida since 2005. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
Key Responsibilities:
· Configures, programs, tests, repairs, and services a variety of security systems and equipment which may include IP-based security cameras, access controls, and alarm systems.
· Answer and respond to customer service calls in a timely basis; diagnose, troubleshoot, repair, and replace defective parts and debug systems for routine problems.
· Repairs equipment utilizing knowledge of electronics and using standard test instruments and hand tools.
· Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
· Identifies and resolves problems for many types of service calls.
· Analyzes repair requirements and provides service techs and/or customers with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
· Completes accurate and detailed service reports for AT&I promptly, allowing for accurate invoicing and job cost tracking.
· Acts as our customers' best service provider to ensure that AT&I Systems is the customers' first choice for service.
· Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
· Consult with AT&I Installation Manager or Cloud Systems Engineer to resolve unusual problems in system operation, maintenance, and warranty work.
· May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
· Using technical knowledge, skills, and experience, acts as a mentor to less experienced staff.
· Performs other duties and responsibilities as requested or required.
Knowledge and Skills
· High School diploma required; Military training in electronics or Technical School certification is preferred.
· General understanding of IT and IP-based equipment.
· Exceptional customer focus and ability to work under pressure.
· Ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
· Solid technical skills and experience
servicing/installing
security cameras, access controls, and alarm systems.
· To be a self-starter and work well with minimal supervision.
· Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
· Strong verbal, written, and interpersonal communication skills.
· Solid organizational skills and the ability to handle multiple projects simultaneously.
· A valid driver's license with a clean driving record.
· Ability to travel locally to job sites regularly.
· Ability to lift 50lbs.
Company Benefits
AT&I fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:
· Company Holidays and Paid Time Off
· Medical Plan
· 401K Matching Plan
· Competitive salary and compensation plan
· Mileage reimbursement plan
Company Description AT&I Systems is a leading security provider in the state of Florida servicing a range of markets. We focus on providing state-of-the-art solutions to our customers such as cloud surveillance systems, cloud access control systems, commercial intrusion systems, cloud-based visitor management systems, and license plate recognition systems. We strive to have the most talented and experienced team and consistently look to grow our staff.
Company Description
AT&I Systems is a leading security provider in the state of Florida servicing a range of markets. We focus on providing state-of-the-art solutions to our customers such as cloud surveillance systems, cloud access control systems, commercial intrusion systems, cloud-based visitor management systems, and license plate recognition systems. We strive to have the most talented and experienced team and consistently look to grow our staff.
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