Senior Technical Support Specialist

2 weeks ago

Oklahoma City, United States Cambridge Bancorp Full time

**Senior Technical Support Specialist** **Department:** Information Technology

**Location:** Burlington, MA Join Cambridge Trust Company as an experienced **Senior Technical Support Specialist**. In this role you will learn and grow your career by working with a very hands-on, small and dynamic team handling many varied projects and technology. In this role you will install, maintain and administer all network equipment. You will also work with internal employees on help desk issues to ensure resolutions and coordinate our backup and disaster recovery / business continuity plan for all systems. We offer a very competitive benefits package including 401K match of 4% and medical and dental benefits from the first day you start. Grow your career at a stable and growth oriented company. **In this role you will:** * Coordinate analysis, acquisition, installation, and maintenance of data communications hardware and software to ensure an effective network. * Work with third party vendors to manage and support Banks environment. * Install and maintain Bank's internal computer network infrastructure. * Answer calls and emails regarding employee information technology issues including hardware and software. * Install, configure, and troubleshoot servers. * Recommend and implement changes to improve systems availability, reliability, and performance. * Monitor operating environments. * Coordinate hardware and software fixes. * Troubleshoot system and software configuration problems. * Perform network administration. * Perform security updates and patching of vulnerabilities. * Test upgrades in test environment before implementation into production. * Facilitate the technology changes associated with application owners in change control requests. * Business Continuity and Disaster Recovery support including testing, recovery strategy changes and updates. * Inform helpdesk of system outages. * Prepare clear, concise, and detailed documentation. **Qualifications:** * Bachelors degree in information technology or equivalent combination of education and work experience. * Minimum 6 years experience managing a large network / server environment and desktop operations including 3 years preferred experience in the following: + Design and build of network infrastructure + Customer phone support and help desk + Coordinating major system upgrades + End-to-end workspace solutions + Next Gen firewalls, such as Palo Alto * Prior network management experience preferred, especially with an emphasis on SD-WAN technologies. * Demonstrated knowledge of converged virtual environments, such as VxRail * Strong knowledge of BGP, OSPF, DNS, DHCP, SIP, and other networking and communications protocols. * Strong knowledge of communication protocol hardware. * Strong knowledge of routers, switches, and firewalls. * Excellent organizational skills. * Strong troubleshooting and problem-solving skills. * Ability to work independently and handle multiple tasks. * Ability to work in a fast paced and dynamic environment. * Ability to communicate effectively with vendors and end-users. * Attention to detail. * CCNA or equivalent network certifications preferred. **Working Conditions/Physical Demands:** * Normal office environment. * Ability to crawl under workspaces to access computer equipment. * Ability to lift 20 pounds (computer equipment/servers). ***The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.*** ***Cambridge Trust Company is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.*** ***External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.**

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