Current jobs related to Contact Center Director - Vienna - Integral Services Company
-
Contact Center Agent
3 months ago
Vienna, United States Integral Services Company Full timeOverview: Contact Center Agent - Junior (Tier 1) Remote, Coverage is 8am to 8pm EST Monday through Friday Active Secret Clearance Integral Federal is actively seeking Contact Center Agents to join a new contact center support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing...
-
Contact Center Team Lead
4 weeks ago
Vienna, United States Integral Services Company Full timeOverviewContact Center Team Lead - (Federal Agency Support)Remote, Coverage is 8am to 8pm EST Monday through FridayActive Secret Clearance Integral Federal is actively seeking a Contact Center Team Lead to join a new support team for a federal agency. This individual will be responsible for managing and guiding a team of contact center agents to ensure...
-
Clinical Director
4 weeks ago
Vienna, United States Monte Nido & Affiliates, LLC Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Clinical DirectorNAME OF FACILITYClifton, VAClementine Twin Lakes, located in Clifton, VA is a residential treatment program exclusively for adolescents seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. At...
-
Director of Administration
3 months ago
Vienna, United States Perfect Performance Nova LLC Full timeJob DescriptionJob DescriptionDirector of AdministrationWho we arePerfect Performance NOVA is the number one sports performance training company focused on athlete development and advocacy in the DMV. We offer the best sports performance training platform to include: sleep, nutrition, sports psychology, strength, speed, agility and conditioning. ...
-
Director of Administration
3 months ago
Vienna, United States Perfect Performance Nova LLC Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDental insuranceEmployee discountsFree food & snacksHealth insurancePaid time offDirector of AdministrationWho we arePerfect Performance NOVA is the number one sports performance training company focused on athlete development and advocacy in the DMV. We offer...
-
BPA Deputy Program Director
2 months ago
Vienna, United States Savan Full timeJob DescriptionJob DescriptionSavan is seeking a BPA Deputy Program Director to lead the management and delivery of a multimillion-dollar program management support services BPA within the federal civilian space. The Deputy Program Director is responsible for meeting all solution, schedule, and cost requirements, including the SLAs for service delivery for...
-
Travel Director of Nursing
2 months ago
Vienna, United States AOM HEALTHCARE Full timeAOM Healthcare is a premier long term care company, operating twenty one long term care facilities throughout the state of Ohio and is now hiring Full-Time Traveling Director of Nursing who will travel our Northeast, Ohio facilities in Medina, Cortland, Warren, & Hudson, Our team consists of experienced, energetic, dedicated and compassionate individuals...
-
Director of Business Development and Growth
19 hours ago
Vienna, Virginia, United States Tria Federal Full timeAbout This RoleTria Federal is seeking a seasoned Director of Business Development and Growth to join our team. As a key member of our business development team, you will be responsible for establishing and maintaining strategic relationships with our target customers in the health market.Key ResponsibilitiesDevelop and Execute Account Strategies: Create and...
-
Assurance Director
1 week ago
Vienna, United States CohnReznick Full timeAs CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do! We currently have an exciting career opportunity for an Assurance Director to join the team in our Tysons...
-
Assurance Director
3 weeks ago
Vienna, United States CohnReznick Full timeAs CohnReznick grows, so do our career opportunities. As one of the nations top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do! We currently have an exciting career opportunity for an Assurance Director to join the team in our Tysons...
-
Assurance Director
7 days ago
Vienna, United States CohnReznick Full timeAs CohnReznick grows, so do our career opportunities. As one of the nations top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do! We currently have an exciting career opportunity for an Assurance Director to join the team in our Tysons...
-
Social Worker
3 months ago
Vienna, United States Willows Center - Parkersburg, WV Full timeNEW GRADS WELCOME! Join our team at Willows as the Social Service Specialist, Monday through Friday, day shift and we offer benefits! Enrich lives as a nursing center Social Services Specialist where you will work with patients/residents and their family members/significant others to identify strengths, social, emotional, and mental health needs and then...
-
Financial Controller
13 hours ago
Vienna, Virginia, United States Hyatt Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced Chief Accountant to join our team at Hyatt Corporation. As a key member of our finance department, you will be responsible for leading our accounting functions and ensuring the accuracy and integrity of our financial records.Key ResponsibilitiesOversee the preparation and review of financial...
-
Vienna, United States AMFM Healthcare Full timeJob DescriptionJob DescriptionAMFM Healthcare is looking for a Residential Supervisor to provide superior care for our clients at our Adult Residential Mental Health facilities around Northern Virginia. The Residential Supervisor will be the first point of contact for Client Coordinators and will oversee a team of dedicated professionals in providing...
-
Receptionist for Automotive Service Center
1 week ago
Vienna, Virginia, United States Stohlman Subaru of Tysons Full timeJob OverviewStohlman Subaru of Tysons is seeking a dedicated and enthusiastic individual to become a part of our dynamic team.At Stohlman, we are committed to delivering exceptional customer service while fostering a supportive workplace culture. Our goal is to empower our employees to thrive.The role of Front Desk Coordinator is crucial and presents a...
-
lpn
1 week ago
Vienna, United States Camden Clark Medical Center Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Provides nursing support to the physician and provides direct nursing care to patients in an...
-
Regional Clinical Advisor
1 month ago
Vienna, United States Genesis HealthCare - Parkersburg, WV Full timeBenefits*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with unforeseen hardships*Diverse, Equitable, and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing Student Loan Debt Repayment and Tuition...
-
Regional Clinical Advisor
4 weeks ago
Vienna, United States Genesis HealthCare - Parkersburg, WV Full timeBenefits*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with unforeseen hardships*Diverse, Equitable, and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing Student Loan Debt Repayment and Tuition...
-
Customer Support Team Manager
1 week ago
Vienna, Virginia, United States Integral Services Company Full timePosition OverviewContact Center Team Lead - (Federal Agency Support)Remote, Coverage is 8am to 8pm EST Monday through FridayActive Secret Clearance Required Integral Services Company is in search of a Contact Center Team Lead to become an integral part of a new support initiative for a federal agency. This role entails overseeing and directing a team of...
-
Lead Accounting Manager
3 days ago
Vienna, Virginia, United States Hyatt Corporation Full timeSenior Financial Officer (all genders)Hyatt Corporation is in search of a Senior Financial Officer to enhance our finance team. As a key player in our organization, you will contribute to a distinctive and progressive luxury hospitality experience where innovation and personal expression are paramount. We invite you to be part of our dynamic environment.Key...
![Integral Services Company](https://media.trabajo.org/img/noimg.jpg)
Contact Center Director
2 months ago
Overview:
Contact Center Director
Coverage required from 8am to 8pm EST, Monday through Friday
Security Requirement: Active Secret Clearance
Integral Federal is seeking a seasoned Contact Center Director to lead our dynamic contact center support team, serving a critical federal agency. This pivotal role is designed for a strategic visionary adept in forging robust trust relationships, offering insightful strategic recommendations, and propelling operational efficiency and service quality to new heights. Leveraging state-of-the-art technologies like Amazon Connect and Lex platforms, coupled with Salesforce for ITSM, the Director will ensure our service delivery aligns seamlessly with the agency's mission and exceeds their expectations.
The ideal candidate will possess a robust understanding of federal agency operations and the unique challenges they present. As the Contact Center Director, you will be instrumental in shaping the future of our customer service delivery, ensuring alignment with strategic agency goals and delivering unparalleled service quality.
Responsibilities:Strategic Leadership and Vision:
Develop and execute a comprehensive contact center strategy that aligns with the agency's goals and objectives, ensuring operational excellence and superior customer service.
Foster a culture of continuous improvement, innovation, and agility within the contact center, adapting to evolving customer needs and technological advancements.
Engage with senior stakeholders, including federal agency representatives and Integral Federal leadership, to define service expectations, report on performance, and secure support for strategic initiatives.
- Support Integral Federal efforts to develop and market a service offering to other Federal agencies contact center operations; directly support new business effots.
Operational Excellence:
Oversee the entire contact center operation, ensuring seamless integration of technologies such as Amazon Connect and Salesforce to enhance service delivery and customer satisfaction.
Implement best practices in contact center management, leveraging data analytics to inform decision-making and drive operational efficiencies.
- Explore options to implement new technologies for greater efficiencies.
Ensure compliance with all regulatory and security requirements, maintaining the integrity of confidential information and the security of the contact center environment.
Team Development and Leadership:
Lead, inspire, and mentor the contact center management team, promoting a high-performance culture that attracts, retains, and develops top talent.
Champion the professional development of team members, providing opportunities for growth and advancement within the organization; successfully manage the performance management process for all employees within the program(s).
Encourage collaboration and knowledge sharing across the team, ensuring a cohesive approach to customer service and problem resolution.
Performance Management and Reporting:
Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the contact center, implementing corrective actions as necessary to meet or exceed SLAs.
Provide regular, comprehensive reports to Integral Federal and agency stakeholders, offering insights into performance, trends, and strategic opportunities.
Drive the adoption of innovative solutions and technologies to enhance reporting capabilities and operational transparency.
Qualifications:Required:
12+ years of experience in leadership roles within high-volume, multi-channel contact centers, preferably supporting government agencies.
Demonstrated success in strategic planning, team leadership, and operational management in a contact center environment staff by 100+ individuals.
Demonstrated experience standing up a new program of 100+ FTEs, ideally in the call center or help desk arenas.
Expertise in contact center technologies, with a preference for candidates experienced with Amazon Connect, chat solutions, and Salesforce.
Exceptional communication and stakeholder management skills, with a proven ability to engage effectively with both technical teams and high-level agency representatives.
Strong analytical skills, with a track record of using data to drive strategic decisions and improve operational performance.
Active Secret Clearance is mandatory, in accordance with Department of Defense requirements.
Company Overview:Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA, and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal
Our package also includes:
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.