Front Desk Supervisor
2 months ago
** Front Desk Supervisor**
**Job Category****:** Front Office **Requisition Number****:** FRONT03696 Showing 1 location **Job Details**
**Description**
This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.
Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
Anticipates and responds to guests in a friendly and positive manner.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Responsible for interviewing, hiring, coaching, and development of front office associates.
Evaluates staff performance and coaches to ensure standards are met.
Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Ensures all required training for department employees is completed and training records are maintained.
Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
Utilizes available resources and adheres to CSM training policies.
Promotes collaboration and positive, professional work environment.
Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
Monitors room availability, follows restrictions, and all booking policies and procedures.
Drives sales and maximizes revenue by up-selling rooms and amenities.
Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Must have high attention to detail, good communication skills and leadership ability.
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High school diploma or equivalent required some college or college degree preferred.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
High School or GED Preferred or better.
**Experience**
**Licenses & Certifications**
-
Front Desk Agent
3 months ago
Brookfield, Wisconsin, United States Residence Inn Milwaukee Brookfield Full timeFor some, traveling and being away is fun; however, many travelers miss being home. Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.What will I be doing?You would be responsible for taking care of our guest during their stay. You are the main hub of...
-
Front Desk Agent
3 months ago
Brookfield, United States Residence Inn Milwaukee Brookfield Full timeDescriptionFor some, traveling and being away is fun; however, many travelers miss being home. Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.What will I be doing?You would be responsible for taking care of our guest during their stay. You are the main...
-
Front Desk Agent
1 week ago
Brookfield, United States CRESCENT HOSPITALITY CORP Full timeJOB REQUIREMENTS: Description For some, traveling and being away is fun; however, many travelers miss being home. Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ensure guests have an enjoyable and comfortable stay. What will I be doing? You would be responsible for taking care of our guest during their...
-
Front Desk Receptionist
3 months ago
Brookfield, United States Elite Sports Clubs Full timeAre you ready to join the Elite Sports Clubs family? We're more than just a gym - we're a premier family fitness and tennis club in Greater Milwaukee. We're always looking for exceptional team members who embody our Core Values of Professionalism, Ownership, Team, Quality, and Celebration. If you're friendly, highly motivated, and passionate about fitness,...
-
Front Desk Receptionist
3 months ago
Brookfield, United States Elite Sports Clubs Full timeJob DescriptionJob DescriptionAre you ready to join the Elite Sports Clubs family?We're more than just a gym - we're a premier family fitness and tennis club in Greater Milwaukee. We're always looking for exceptional team members who embody our Core Values of Professionalism, Ownership, Team, Quality, and Celebration.If you're friendly,...
-
Dental Front Desk Receptionist
3 months ago
Brookfield, United States The Fun Kids Dentist Full time $19 - $24The Fun Kids Dentist is seeking a positive and professional Front Desk Receptionist to add to our team! The Front Desk Receptionist is responsible for a variety of administrative tasks to aide in the effective functioning of our dental office. This individual would be responsible for working with patients/families as they present to the clinic for...
-
Front End Lead
2 days ago
Brookfield, United States Kroger Full timeProvide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting. Design...
-
Welcome Center Staff
19 hours ago
Brookfield, Wisconsin, United States Regency Senior Communities Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Weekend Receptionist at Regency Senior Communities. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents, families, and visitors.Key ResponsibilitiesFront Desk Operations: Greet all visitors...
-
Welcome Center Staff
19 hours ago
Brookfield, Wisconsin, United States Regency Senior Communities Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Weekend Receptionist at Regency Senior Communities. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents, families, and visitors.Key ResponsibilitiesFront Desk Operations: Greet all visitors...
-
Customer Service Representative
1 week ago
Brookfield, Wisconsin, United States Crescent Hotels and Resorts Full timeAbout the Role:We are seeking a skilled and friendly Front Desk Agent to join our team at Crescent Hotels and Resorts. As a key member of our hotel's operations, you will play a vital role in ensuring our guests have an exceptional stay.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and resolving any issues in...
-
Member Services Associate
7 days ago
Brookfield, Wisconsin, United States The Regional YMCA Of Western Connecticut Full timePosition OverviewUnder the direct guidance of the Membership Director, the Member Services Associate is tasked with delivering exceptional service to members at the front desk, possessing comprehensive knowledge of the YMCA's mission, core values, programs, and operational procedures. It is essential to maintain accuracy in all financial transactions and...
-
Customer Engagement Specialist
6 days ago
Brookfield, Wisconsin, United States The Regional YMCA Of Western Connecticut Full timePOSITION OVERVIEW:This role is integral to the mission of the Y, a prominent nonprofit organization dedicated to enhancing community well-being through youth development, health promotion, and social accountability. The Membership Service Representative at the Regional YMCA of Western Connecticut plays a vital role in cultivating a cause-driven environment...
-
Maintenance Engineer
2 days ago
Brookfield, Wisconsin, United States Aimbridge Hospitality Full timeJob SummaryThe Maintenance Engineer is responsible for assisting with the operation, maintenance, and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program, handling guest requests, and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient...
-
Membership Service Representative
4 weeks ago
Brookfield, United States The Regional YMCA Of Western Connecticut Full timePOSITION SUMMARY:This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Service Representative at the Regional YMCA of Western CT intentionally fosters a cause-centered culture that is welcoming, genuine,...
-
Brookfield, United States The Regional YMCA Of Western Connecticut Full timePOSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Service Representative at the Regional YMCA of Western CT intentionally fosters a cause-centered culture that is welcoming, genuine,...
-
Customer Engagement Specialist
6 days ago
Brookfield, Wisconsin, United States The Regional YMCA Of Western Connecticut Full timePOSITION OVERVIEW:This role is essential to the mission of the Y, a prominent nonprofit organization dedicated to enhancing community through youth development, healthy living, and social responsibility. The Membership Service Representative at the Regional YMCA of Western Connecticut plays a vital role in nurturing a cause-driven environment that is...
-
Community Engagement Specialist
2 weeks ago
Brookfield, Wisconsin, United States The Regional YMCA Of Western Connecticut Full timePOSITION OVERVIEW:This role plays a vital part in supporting the mission of the Y, a prominent nonprofit organization dedicated to enhancing community well-being through youth development, healthy living, and social responsibility. The Membership Experience Associate at the Regional YMCA of Western Connecticut actively promotes a culture centered on...
-
Early Morning Membership Services Associate
6 days ago
Brookfield, United States The Regional YMCA Of Western Connecticut Full timePOSITION OVERVIEW: This role is integral to the mission of the Y, a prominent nonprofit organization dedicated to enhancing community through youth development, health initiatives, and social responsibility. The Membership Services Associate at the Regional YMCA of Western Connecticut actively promotes a cause-driven environment that is inclusive, authentic,...
-
Spa Membership Sales Associate
3 weeks ago
Brookfield, United States Hand & Stone - Poughkeepsie & Brookfield Part time $16 - $25Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceDental insuranceEmployee discountsFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentWellness resourcesJob descriptionHand and Stone Massage and Facial Spa, is seeking a Spa Associate specializing in front desk sales. Hand...
-
Front Desk Coordinator
1 month ago
Brookfield, United States The Joint Chiropractic Full timeJob DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint...