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Junior Service Desk Specialist

Redstone Arsenal/Huntsville, AL

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with fierce determination, fearless integrity, and passionate service. Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

Smart people with a passion for technology

Ability to solve challenging business problems

Self-directed professionals

Hunger to continually learn and grow

IPT is looking for great talented people to support the work at the Army Aviation and Missile Center (AvMC). AvMC is the Armys focal point for providing research, development and engineering technology and services for aviation and missile platforms across the life cycle. AvMCs mission is to deliver collaborative and innovative aviation and missile capabilities for responsive and cost-effective research, development, and life cycle engineering solutions to equip the Warfighter with the best technology today and tomorrow.

Responsibilities:

  • Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies

  • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting

  • Provide expertise in the software and hardware used by the Government/ provide guidance and resolve issues as needed

  • Provide Tier 1, 2 and 3 level technical support to the AvMC Enterprise as needed

  • Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact

  • Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues

  • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting

  • Accurately log all service requests not received through the ASC end-user portal into the ASC service management system

  • Provide expertise with Account Management-provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when requirements arise for changes in user attributes/ Desktop Applications: MS Office, Adobe, JAVA, and similar applications typically deployed in an office setting /Desktop Support: Setup and administration of personal computing hardware and software (desktop PC, laptop, and tablets) including standard peripherals such as monitors, keyboards, mice, speakers, and web cameras (where applicable)/ Mobile Devices: provide technical assistance for mobile devices to include technical support, guidance, utilization, troubleshooting, and training/ Printers: installation and configuration of desktop printers, network printers, print servers, associated drivers, Common Access Card (CAC) release printing, and associated hardware/software/ Security Management: ensuring desired levels of protection for Federal systems, data, and related assets are achieved (e.g., CAC authentication, access control, encryption, intrusion detection, verification, digital signature, user management, role/privilege management, audit trail capture/analysis, etc.)

  • Support the configuration of new devices and sustainment of existing devices while adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies, procedures, and guidance

  • Provide help desk support for users


Requirements:

  • Bachelors degree in related field

  • Great communication and organizational skills

  • Three (3) years of prior experience in a similar role

  • DoD 8570 Level II/III certification

  • Active security clearance


IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.