Help Desk Specialist

2 weeks ago


Huntsville, United States Radiance Technologies Full time
Responsibilities
  • Front line position to accept customer incoming support calls and gather information using exploratory questions.
  • Manage support tickets using a JIRA based support ticket management system.
  • Provide frequent statuses to customers while support tickets are prioritized and completed.
  • Provide excellent customer service throughout IT support process.
  • Reset customer passwords, assist with printing issues, and provide general information as required. •Maintain a professional behavior.
  • Knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and basic computer hardware (connecting KVM's, setting up desks)
  • Light scripting and programming tasks and or systems admin duties as assigned and as opportunities are presented. •
  • Ability to clearly communicate and collaborate within and outside your immediate team
Required Skills/Experience
  • Active Secret Clearance
  • 5+ years of experience required Excellent customer service skills Comfortable working 100% on customer site, in a classified environment
  • Can do attitude and willingness to learn Strong communication skills - both written and verbal
  • Ability to learn quickly and work under pressure in a fast-paced, yet rewarding environment Must possess an active Secret security clearance.
  • Duties will require unescorted entry and work within classified SAP and SCI facilities.
  • 100% onsite in the customer's facilities
Desired Qualifications
  • 12 months or more of experience in a SAP environment within the last 5 years


EOE/Minorities/Females/Vet/Disabled
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