Help Desk Specialist
2 weeks ago
- Front line position to accept customer incoming support calls and gather information using exploratory questions.
- Manage support tickets using a JIRA based support ticket management system.
- Provide frequent statuses to customers while support tickets are prioritized and completed.
- Provide excellent customer service throughout IT support process.
- Reset customer passwords, assist with printing issues, and provide general information as required. •Maintain a professional behavior.
- Knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and basic computer hardware (connecting KVM's, setting up desks)
- Light scripting and programming tasks and or systems admin duties as assigned and as opportunities are presented. •
- Ability to clearly communicate and collaborate within and outside your immediate team
- Active Secret Clearance
- 5+ years of experience required Excellent customer service skills Comfortable working 100% on customer site, in a classified environment
- Can do attitude and willingness to learn Strong communication skills - both written and verbal
- Ability to learn quickly and work under pressure in a fast-paced, yet rewarding environment Must possess an active Secret security clearance.
- Duties will require unescorted entry and work within classified SAP and SCI facilities.
- 100% onsite in the customer's facilities
- 12 months or more of experience in a SAP environment within the last 5 years
EOE/Minorities/Females/Vet/Disabled
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Help Desk
6 days ago
Huntsville, United States Progression, Inc. Full timeIT Support Specialist Huntsville, AL MUST: ctive Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support required 2+ years Remedy Ticketing 2+ years Active Directory 2+ years of Desktop, Desk Side Support, Troubleshooting Security+ CE (nice...
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Help Desk
1 month ago
Huntsville, United States Progression, Inc. Full timeIT Support Specialist Huntsville, AL MUST: Active Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support required 2+ years Remedy Ticketing 2+ years Active Directory 2+ years of Desktop, Desk Side Support, Troubleshooting Security+ CE...
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Help Desk Analyst
11 hours ago
Huntsville, United States Marathon TS Full timeHelp Desk Analyst Huntsville AL (Fully Onsite) We are seeking a Help Desk Analyst to support a team in Huntsville AL. This role is fully onsite (day shift) at the company's Huntsville AL location. The ideal candidate will: Have previously worked as a Help Desk Analyst or has Public Safety Software experienceLove resolving issuesHave strong organizational...
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Help Desk Analyst
2 days ago
Huntsville, United States Marathon TS Full timeHelp Desk Analyst Huntsville AL (Fully Onsite) We are seeking a Help Desk Analyst to support a team in Huntsville AL. This role is fully onsite (day shift) at the company's Huntsville AL location. The ideal candidate will: Have previously worked as a Help Desk Analyst or has Public Safety Software experienceLove resolving issuesHave strong organizational...
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Junior Help Desk Specialist
6 days ago
Huntsville, United States Momentum Full timeWelcome to the MOMENTUM Family!MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the...
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Junior Help Desk Specialist
2 weeks ago
Huntsville, United States Momentum Full timeWelcome to the MOMENTUM Family! MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the...
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Junior Help Desk Specialist
4 weeks ago
Huntsville, United States MOMENTUM Full timeWelcome to the MOMENTUM Family!MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the...
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Junior Help Desk Specialist
1 month ago
Huntsville, United States MOMENTUM Full timeWelcome to the MOMENTUM Family!MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the...
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Entry Level Service Desk Specialist
1 week ago
Huntsville, United States Interactive Process Technology LLC Full timeJob DescriptionJob DescriptionEntry Level Service Desk SpecialistRedstone Arsenal/Huntsville, ALIPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and...
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Junior IT Help Desk Specialist
1 week ago
Huntsville, United States Spherion Full timeAs a Junior IT Specialist, you will collaborate with both government and contractor IT professionals to perform a variety of IT duties. Depending on the complexity of the task, you may work independently or under supervision, following detailed problem specifications. Your work will be reviewed by senior IT personnel or team leads to ensure accuracy and...
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Help Desk Lead
3 weeks ago
Huntsville, United States Modern Technology Solutions, Inc. Full timeOwn Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Helo Desk Lead in Huntsville, AL. Why is MTSI known as a Great Place to Work?Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security. Values: Our first core value is that employees come first. We challenge...
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Help Desk
1 week ago
Huntsville, United States Quadrant Inc Full timeJob ID: 24-03149 Deskside Support (SME1) Huntsville, AL MUST: Top Secret Clearance required Experienced Deskside Support SME1 Must have a technical certification 5+ years of relevant experience Must possess excellent customer service skills, follow directions, and be self-motivated to complete assignments, research solutions, and gain...
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Help Desk Technician II 16526
6 days ago
Huntsville, United States ATR Arena Technical Resources Full timeJob DescriptionHelp Desk Technician IILocation: Redstone Arsenal, AL 35898Clearance Level: US Citizen with an active Secret Clearance required. This position supports a government contractJob Summary:B Technology, LLC is looking for an enthusiastic, well-qualified individual
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HELP DESK TECH/SYSTEM ADMINISTRATOR
4 weeks ago
Huntsville, United States Quantum Research International Full timeOVERVIEW:Quantum Research International, Inc. (Quantum) provides our national defense and federal civilian and industry customers with services and products in the following main areas: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support Systems; 5)...
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Junior IT Help Desk Specialist
2 weeks ago
Huntsville, AL, United States Spherion - Southeast Full timeSalary: $21 - 24 per year + noneReference: S_156355As a Junior IT Specialist, you will collaborate with both government and contractor IT professionals to perform a variety of IT duties. Depending on the complexity of the task, you may work independently or under supervision, following detailed problem specifications. Your work will be reviewed by senior IT...
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Help Desk Spec I
2 weeks ago
Huntsville, United States Agile Defense Full timeAt Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of...
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Help Desk Spec I
4 weeks ago
Huntsville, United States Agile Defense Full timeAt Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of...
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Help Desk Spec I
2 weeks ago
Huntsville, United States Agile Defense Full timeAt Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of...
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Front Desk
5 months ago
Huntsville, United States Fairfield Inn Hunstville Full timeGUEST SERVICE REPRESENTATIVE / FRONT DESK We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Key attributes and responsibilities of the position include: Practices customer service behaviors, such as listening, initiative,...
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Front Desk
5 months ago
Huntsville, Alabama, United States Fairfield Inn Hunstville Full timeGUEST SERVICE REPRESENTATIVE / FRONT DESK We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.Key attributes and responsibilities of the position include:Practices customer service behaviors, such as listening, initiative,...