Receptionist
4 weeks ago
Pinnacle GI Partners places a high value on employee satisfaction, considering it fundamental to our success. We are currently seeking Receptionists for our surgery center in our Lansing, MI office. Receptionists will welcome and guide patients, salespeople, and visitors, register and occasionally check out patients, manage incoming calls, and prepare schedules for the next business day. The position involves coordinating multiple front office tasks and daily procedure schedules effectively, maximizing resource utilization. Full-time opportunities are available. Ideal candidates should possess outstanding customer service skills and have prior experience in a medical office setting. We are committed to training individuals who are eager to start a new career path.
Some of your responsibilities in this role will be:
- Answers the telephone, responds to inquiries, directs callers to appropriate personnel, or initiates triage messages for medical personnel response.
- Welcomes and directs patients, salespeople, and visitors.
- Coordinates patient referrals through insurance and other physicians' offices.
- Manages patient check-ins/outs and alerts medical staff of patient arrivals. Updates patient demographics before each appointment. Enters faxed data for appointment scheduling.
- Prepares and sends new patient letters with necessary forms. Organizes schedules for the next business day. Distributes sample medications to patients with required paperwork.
- Receives mail and packages, ensuring proper delivery.
- Supports check-out processes as needed.
- Directs account issues to the collections office.
- Secures signature releases for records.
- Helps with authorization calls for referred patients.
- Conducts end-of-day charge and receipt balancing for specific batches.
- Completion of High School or a GED program
- Obtain a minimum of 1-3 years customer service experience, preferably in a healthcare setting.
- Must demonstrate a high competency level with general computer applications and functions
- Must successfully pass a background check and a drug screening
- A professional work environment where you can learn, enhance your skills and grow into new opportunities
- Benefits that start at the 1st of the month after hire date
- 8 hr M-F shifts, no weekends
- Paid holidays
- A generous PTO package
- Competitive pay rates
We are a proud Equal Employment Opportunity Employer
Apply today and start your journey with Pinnacle GI Partners
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