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Account Support Representative, Medical Devices
3 months ago
AOTI is the global leader in multimodality topical wound oxygen therapy. Our patented non-invasive Topical Wound Oxygen (TWO2) therapy is the only device that has demonstrated in Randomized Controlled Trial (RCT) and Real-World Evidence (RWE) studies to heal Diabetic Foot Ulcers (DFUs), resulting in an unprecedented 88 percent reduction in hospitalizations and 71 percent reduction in amputations over 12 months - because of this and more, AOTI is growing fast
We are seeking an Account Support Representative to join our team in Bergen County, NJ
Job Type: Remote Environment, Territory: New York and New Jersey with primary focus on New Jersey, the Hudson Valley, and NYC.
Applicants must live within or around the roles assigned territory
General AccountabilitiesThe Account Support Representative properly and efficiently performs set-up and pick-up of patient equipment as needed.
•Support the sales team of product to specific region to maximum potential.
•Conduct equipment set-ups, patient support, equipment pick-ups and cleaning within the territory to maximize revenue and efficiency.
•Coordinate paperwork with sales team to maximize billing and collections."
•Contacts and visits patients to help them use the company's products and services properly.
•Handles queries about company products and services from patients.
•Builds up detailed knowledge about the company's products.
•Provides professional, knowledgeable, courteous customer service.
•Meets customer needs, offers options, resolves problems, and follows up with customers.
•Ensures full customer satisfaction without unnecessarily referring customer to other staff members.
•Performs other duties as assigned.
Skills
•Experience: 3-5 years of related experience; or equivalent combination of education and experience.
•Bi-lingual in one of the following languages is preferred: Spanish, Russian, Cantonese
Competencies:
•Ability to take initiative and problem solve.
•Excellent verbal and written communication skills.
•Ability to actively engage in conversations with clients.
•Ability to present oneself as well as the company in a professional manner.
•Proficient in the use of a personal computer and corresponding programs.
•Attention to detail.
•Interpersonal skills and customer service skills required.
Physical Demands:
•Occasionally required to sit.
•Occasionally required to walk.
•Occasionally required to use hands to finger, handle, or feel.
•Occasionally required to reach with hands and arms.
•Occasionally required to talk or hear.
•Occasionally required to bend, lift or climb.
•Occasionally required to lift up to (50 pounds or greater).
•Finger dexterity required.
•Hand coordination required.
•Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.
Work Environment:
•Exposure to adverse conditions.
•Exposure to moving mechanical parts.
•Exposure to high, precarious places.
•Exposure to outside weather conditions.
•Exposure to fumes or airborne particles.
•Possible risk of electrical shock.
•Protective clothing or equipment is required including gloves, covered shoes, protective eyewear.
Advanced Oxygen, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
