Customer Service Specialist

4 weeks ago

Westerly, United States CareerBuilder Full time

SERVPRO of Washington County, RI is hiring a

Customer Service Specialist

Benefits

SERVPRO offers:

Competitive compensation
Superior benefits
Career progression
Professional development
And more

As the

Customer Service Specialist

you will be answering and triaging calls, handling customers complaints, assist with scheduling or dispatching a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment

Key Responsibilities

Handle customer complaints, resolve issues and trouble shoot
Receive customer calls and triage to the appropriate department
Answering questions about the company's products, services and or information about company's offerings
Help assist with processing orders and transactions
Provide proactive customer outreach
Respond to customer reviews, collect and help analyze customer feedback
Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
Review and maintain the scheduling software so that appropriate teams are routed accordingly
Perform detailed and accurate data entry
Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
Position Requirements

High school diploma/GED (preferred)
At least 2 years of customer service and/or office-related experience
Resolving issues and troubleshooting problem skills
Prior dispatch or call center experience preferred
Ability to multitask and to remain detail orientated
Strong phone skills utilizing most updated operating systems
Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Compensation: $18.00 - $22.00 per hour

Picture yourself here fulfilling your potential

At SERVPRO, you can make a positive difference in people's lives each and every day We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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