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Damage Manager

4 months ago

Indianapolis, United States The Hertz Corporation Full time

A Day in the Life:

The Mgr. Damage is responsible for monitoring Instant Return Reps for damage collection standard work and ensuring that damage vehicles are moved to the damage appraiser in a timely manager.

What You'll Do:

* Serve as local point of contact for the day-to-day management of the damage process. * Improve quality of Vehicle Incident Reports and increase number of customer signatures. * Proactively monitors damage process and service to ensure that service level agreements are met. * Verify and drive compliance with Standard Work and complete required coaching. * Work closely with body damage vendors and Hertz accounts payable to ensure payments are processed efficiently in Oracle. * Work to increase body shop availability and vendor network and manage vendor relations. * Must be able to work independently and create training documents, training materials and additional reports outside the required ones provided by the supervisor. * Working days/hours that complement business demands.

What We're Looking For:

* Bachelor's degree highly preferred * 2-3 years management experience preferred * Body repair experience preferred * Working knowledge of current model year vehicle * Strong understanding of competitor/industry practices * Ability to collaborate with internal and external stakeholders across multiple functions and locations * Ability to influence * Flexible and adaptable; ability to work effectively in ambiguous situations * Excellent verbal and written communication skills * Results driven, ability to make decisions and help solve problems * Ability to drive process and organizational change. * Ability to motivate teams and keep a positive attitude in a fast-paced environment. * Ability to work under minimal supervision with a goal-oriented mindset. * Ability to see the big picture and leverage critical thinking and decision-making skills. * Excellent organization, time management, delegation, and prioritization skills. * Courageous leadership and accountability. * Proficient with Microsoft Office suite. Ability to handle analysis using Excel and present data with PowerPoint

What You'll Get:

* Up to 40% off the base rate of any standard Hertz rental * Paid Time Off * Medical, Dental & Vision plan options * Retirement programs, including 401(k) employer matching * Paid Parental Leave & Adoption Assistance * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts -Theme Park Tickets, Gym Discounts & more