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Front Desk Supervisor

2 months ago

Virginia Beach, United States Complete Women’s Care Full time
EMPLOYEE MANAGEMENT:
This individual is responsible for supervising a team of front desk receptionists. The Front Desk Supervisor assesses operational needs and determines staffing needs. They find and train suitable candidates and manage their day-to-day activities. They create daily work schedules, approve time off requests and provide regular feedback.

CUSTOMER SERVICE:
The Front Desk Supervisor is responsible for setting the temperature of the office and providing an inclusive, welcoming environment for all patients AND staff.  Providing a 5-Star Customer Service experience should be the driving force of this individual followed by a bent towards meticulous details.  Providing a seamless check-in, check-out process ensuring verification of insurance and collection of co-pays.

ADMINISTRATIVE TASKS:This role is responsible for managing daily administrative tasks. This involves making sure that phones are promptly answered by knowledgeable professionals; correspondence with patients is kept within a reasonable time frame; vendors arrive on schedule, are greeted and shown to their respective delivery areas; mail is distributed; as well as providing assistance to their team or stepping in to fill in for an employee who is on break or has failed to show up for work.
NECESSARY SKILLS:
  • Excellent verbal and written communication skills.
  • Interpersonal skills.
  • Leadership Experience.
  • Ability to multitask.
  • Computer-savvy.
  • People Management skills.
  • Ability to quickly solve problems.
  • Organization skills.
  • Experience in customer relations.
  • Medical or Hospitality Experience.
  • EMR (Athena) Helpful.
  • Microsoft Office applications, such as Word and Excel.