Maintenance Engineer I

4 weeks ago

Minneapolis, United States Choice Hotels Full time

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Position Summary The role of the Maintenance Engineer is to maintain the hotel's customer and heart of house areas in accordance with brand standards by performing preventative maintenance and repairs as necessary. Responsibilities include: Responding to both customer and hotel staff reports of non-functioning equipment immediately. Maintaining a problem logbook to record the equipment in need of repair and prioritizing efforts accordingly. Reporting any hazards or injuries in the department or hotel and taking immediate action to correct. Maintaining rooms in operating condition by performing repairs as needed. Understanding the Room Preventative Maintenance Program (R.P.M.). Managing full building systems during the shift. Preparing preventative maintenance cart for use each day. Replacing or repairing all appliances and damaged bathroom fixtures; executing general plumbing as needed. Maintaining overall appearance of rooms; replacing broken mirrors, hanging fixtures, doing touch-up painting, etc. Repairing and maintaining room's heating/ventilating/air conditioning systems. Performing preventative maintenance throughout the hotel. Maintaining the condition of hotel lobbies and restaurants. Repairing furniture, carpet, marble, tile, windows, mirrors and decorations as necessary. Maintaining operating equipment in working condition by performing routine equipment checks and repairs. Attending schools or seminars to remain current on proper techniques. Creating 100% guest satisfaction by providing Yes I Can genuine hospitality and by exceeding guest expectations. Giving personal attention, taking personal responsibility and using teamwork when providing guest service. Listening, apologizing with empathy, finding a solution and following through when resolving guest problems. Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee. Performing other duties as required to provide Yes I Can genuine hospitality. Requirements/Skills Ideal candidate will have a minimum of 2 to 3 years of general facility maintenance experience, preferably within the hospitality industry. Additional requirements include: Must have a valid driver’s license and be able to successfully pass a driving record check. Strong verbal, written and interpersonal skills. Ability to work well independently or as part of a team. Strong attention to detail. Commitment to exceptional guest service. Ability to maintain a positive and professional attitude when handling all situations. Adherence to the policies and procedures of the hotel. Ability to work a flexible schedule including holidays and weekends. Working knowledge of computer and math skills. Experience in pool maintenance, HVAC units, plumbing, and electrical work is also a benefit. Certifications for HVAC CPO preferred. Physical Demands Occasional lifting of up to 100 pounds. Ability to stand for long periods of time and hear with 100% accuracy with correction. Ability to stand and exert well-paced mobility for an eight (8) hour shift and lift, pull, push up to 100 pounds on an ongoing basis. Must be able to squat, bend, kneel and twist on an ongoing basis. Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr

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