Current jobs related to Customer Service Specialist - Bangor - Bangor Savings Bank

  • Customer Service Specialist

    4 weeks ago

    Bangor, United States Bangor Savings Bank Full time

    Be part of a team seeking to provide the worlds best customer experience. Help customers and contribute to the sales growth of the bank by identifying financial needs, processing transactions efficiently, and offering appropriate products or services. Grow consumer and business relationships while serving as a trusted advisor. Handle complex transactions,...

  • Customer Service Representative

    13 hours ago

    Bangor, Maine, United States Bar Harbor Bank & Trust Full time

    Job SummaryBar Harbor Bank & Trust is seeking a full-time Customer Service Specialist to join our call center team. As a key member of our team, you will provide professional and confidential customer service by answering incoming calls with courtesy and efficiency while accurately processing a wide variety of banking transactions and providing appropriate...

  • Customer Support Specialist

    1 week ago

    Bangor, Pennsylvania, United States Berkheimer Tax Innovations Full time

    JOIN OUR EXPANDING TEAM & EMBARK ON A CAREER WITH THE LEADING TAX COLLECTOR IN PENNSYLVANIA BERKHEIMER TAX INNOVATIONS IS CURRENTLY RECRUITING CUSTOMER SUPPORT SPECIALISTS* Are you eager to face challenges and acquire new skills? Do you thrive on assisting others and resolving issues? Become a part of Berkheimer Tax Innovations' Customer Support team. No...

  • Retail Service Specialist

    1 month ago

    Bangor, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 911 Stillwater Ave [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...

  • Customer Service and Sales Representative

    18 hours ago

    Bangor, Maine, United States Haffner's Full time

    Job OverviewHaffner's, a leading wholesale fuel distributor in New England, is seeking a highly motivated and energetic individual to join our team as a Convenience Store Specialist. This role provides support, leadership, and assistance to ensure the daily routine and responsibilities are completed in accordance with the Store Manager's direction.Key...

  • BSH Field Service Specialist

    3 days ago

    Bangor, Maine, United States Hologic, Inc. Full time

    Job Summary:We are seeking a highly skilled BSH Field Service Specialist to join our team at Hologic, Inc. As a key member of our field service team, you will play a critical role in ensuring the success of our innovative medical imaging products.Key Responsibilities:Install, maintain, and repair Hologic products at customer sitesProvide exceptional customer...

  • Dunkin' Team Member

    14 hours ago

    Bangor, Maine, United States Dunkin' Donuts Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Team Member to join our Dunkin' Donuts team. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key ResponsibilitiesWelcome guests and provide personalized recommendations based on their...

  • Commercial Loan Services Specialist

    1 week ago

    Bangor, Maine, United States Bangor Savings Bank Full time

    Position Overview: The Commercial and Small Business Servicing Specialist plays a crucial role in managing the Bank's Commercial and Business loan portfolio. This position is dedicated to implementing and executing robust controls to minimize operational risks while delivering exceptional customer service to both internal and external stakeholders.Key...

  • Customer Service Representative

    4 days ago

    Bangor, Maine, United States Domino's Franchise Full time

    Job DescriptionAbout Domino's FranchiseDomino's Franchise is a leading pizza delivery company that is committed to providing exceptional customer service and quality products. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key ResponsibilitiesTake orders from customers in a fast-paced...

  • Customer Service Representative

    3 weeks ago

    Bangor, United States Quipt Home Medical, Corp Full time

    Position: Customer Service Representative Position Summary: As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts Care Medical either in person, over the telephone, or via the internet, to provide equipment and/or services. A Customer Service Representative is...

  • Customer Service Representative

    23 hours ago

    Bangor, Maine, United States Domino's Pizza LLC Full time

    Job Summary:Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our delivery team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order fulfillment, and maintaining a positive and efficient work...

  • Customer Service Manager

    23 hours ago

    Bangor, Maine, United States Covenant Health (Tennessee) Full time

    About the RoleThe Call Center Lead is a key member of our team at Covenant Health (Tennessee), working under the supervision of the Call Center Supervisor/ Manager. This individual's role is to provide exceptional customer service abilities, strong scheduling judgment, decision-making, and superb communication with the Call Center, Technology, and Healthcare...

  • Customer Retention Specialist

    1 week ago

    Bangor, Maine, United States NetSpeed LLC Full time

    Overview:As a Fiber Upgrade Consultant at NetSpeed LLC, you will be instrumental in enhancing our revenue streams by transitioning current clients from copper to fiber connections, as well as promoting higher speed plans and additional services to our existing fiber clientele. Your primary responsibility will involve making outbound calls to specific...

  • Customer Service Representative

    3 weeks ago

    Bangor, United States Berkheimer Tax Innovations Full time

    SPRING INTO A NEW CAREER AT BERKHEIMER TAX INNOVATIONS! BERKHEIMER TAX INNOVATIONS IS NOW HIRING CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA! Do you like learning new things? Are you someone who enjoys helping others? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you! WHAT YOU'LL...

  • Customer Service Representative

    3 days ago

    Bangor, Maine, United States Wendy's Full time

    About Wendy'sWe're a fast-food restaurant chain that's all about serving up quality food and great customer service. As a member of our team, you'll be part of a dynamic and supportive environment where you can learn and grow with us.What We OfferWeekly Pay - You'll get paid for your work, every week.Flexible Schedules - We want you to have time for your own...

  • Customer Service Representative

    3 months ago

    Bangor, United States U-Haul Full time

    Location: 415 Odlin Rd, Bangor, Maine 04401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service...

  • Customer Service Representative

    13 hours ago

    Bangor, Maine, United States Tim Hortons Full time

    Job OverviewAs a valued member of our team at Tim Hortons, your primary focus is on delivering exceptional guest experiences.Whether you are the first point of contact for our guests or play a key role in producing our signature bakery items, you will have the opportunity to make a positive impact on our customers' lives.Your energy, passion for guest...

  • Floating Customer Service Representative

    3 weeks ago

    Bangor, United States Penn Foster Inc Full time

    Bar Harbor Bank & Trust is seeking to fill a full-time Floating Customer Service Representative role for our Orono, Maine branch, while also covering other locations in the area as needed, 40 hours per week. As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer...

  • Customer Service Associate

    1 week ago

    Bangor, Maine, United States Covenant Health (Tennessee) Full time

    Position Overview:The Customer Service Associate plays a crucial role in managing various daily operational tasks within a healthcare call center environment. This position is essential for supporting a multi-physician outpatient practice.Key Responsibilities:- Serve as a primary point of contact for patient inquiries and concerns.- Facilitate effective...

  • Sr Customer Service Representative

    2 weeks ago

    BANGOR, United States Genuine Parts Company Full time

    SUMMARYUnder limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...

Customer Service Specialist

2 months ago

Bangor, United States Bangor Savings Bank Full time

FUNCTION: This position provides excellent customer service and a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs. Processes routine and complex teller transactions efficiently and accurately while meeting the Bank’s Customer Experience standards and may have vault cash and ATM responsibilities. Contributes to the overall sales growth of the Bank by engaging in customer conversations to develop rapport, explore financial needs and goals and recommend solutions. Engages business partners to provide more expert assistance as appropriate. May assume responsibility for the Branch in the absence of the Branch Manager, Assistant Branch Manager, Relationship Manager or Retail Loan Specialist.

ACCOUNTABILITIES Customer Experience: Promotes a customer-centered culture and attitude among staff Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis Engages in conversations and demonstrates basic consultative sales skills to understand customer needs and financial goals, offers solutions as appropriate or refers to other team members in accordance with Bank strategy Understands the Bank’s products and services and how they benefit customers, promoting as appropriate Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals

Sales and Servicing:

Serves as the primary in-branch sales and service contact by opening consumer and Maine Street business deposit relationships as well as processes and closes basic consumer loan requests in compliance with Bank policies and procedures Provides customers with information on products and services, rates, service charges and fees as well as other relevant information Maintains a high level of knowledge on all deposit products and services as well as basic consumer loan products Understands business partner relationships and refers to other team members in accordance with Bank strategy Demonstrates ability to handle routine service issues independently, refers customers to appropriate staff for advanced problem resolution Researches and resolves problems either through direct action or referral to and follow up with other Bank resources Answers written and telephone inquiries from customers concerning bank services Customer Transactions: Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures Performs routine and more complex transactions independently and correctly, acts as a resource to others Maintains accurate cash and transaction records, meeting established teller performance standards Demonstrates ability to handle more complex transaction issues independently, refers customers to appropriate staff for advanced problem resolution; acts as a resource to others Determines the necessity of placing holds on items presented for deposit Maintains awareness of current fraud alerts and identifies fraudulent activity Utilizes non-transaction processing time effectively by engaging in value added activities

Compliance and Control:

Understands, demonstrates competency and maintains knowledge of the Bank’s operational and risk management policies as well as the Bank’s security policies and procedures Assists in ensuring that the Bank is in compliance with local, state and federal regulations Assists in completing operational and audit functions within the Branch

General:

Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook May train or assist in training new employees Performs additional duties as requested Travel to other branches for coverage may be required

COMPETENCIES:

Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve Interpersonal Skills – has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication Productivity – manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards Decision Making - able to think through a problem, following proper steps in finding resolution Teamwork – Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities Sales Skills – applies sales skills to identify customer needs and refer to appropriate business partners, translates product features to benefits, cross –selling skills, ability to identify and act on sales opportunities, works to develop sales skills KNOWLEDGE/SKILLS/EXPERIENCE REQUIRMENTS: High school diploma or equivalent Two years experience in retail banking, lending, sales, customer service and/or cash handling experience Demonstrated basic lending proficiency Demonstrated personal computer literacy PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS General office environment May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required. Moderate reaching, walking, sitting and standing required

EQUIPMENT USED

General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

#J-18808-Ljbffr