Customer Service Specialist

4 weeks ago

Bangor, United States Bangor Savings Bank Full time

Be part of a team seeking to provide the worlds best customer experience. Help customers and contribute to the sales growth of the bank by identifying financial needs, processing transactions efficiently, and offering appropriate products or services. Grow consumer and business relationships while serving as a trusted advisor. Handle complex transactions, engage in risk-related inquiries and assume responsibility in the absence of management.

Customer Experience: Personalize experiences and be genuinely helpful by demonstrating the You Matter More experience and exhibiting our core values:

+ Integrity

+ Respect

+ Responsibility

+ Excellence

+ Teamwork

+ Diversity

+ Independence

+ Commitment to Maine

Leadership: Participate actively in team meetings to help create a motivational environment. Engage in team trainings and help with operational duties.

Customer Interactions: Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.

+ Embrace the Banks sales and coaching process and complete action plans to meet individual and team goals

+ Maintain current knowledge of features and benefits of all products, services and digital solutions

+ Recognize customer needs and refer to business partners accordingly

+ Process transactions accurately, efficiently and in compliance with policies, procedures, and performance standards

+ Perform proactive outbound calls to onboard new customers and/or perform relationship reviews

+ Follow account opening procedures including set-up, maintenance and documentation standards

+ Identify and offer consumer loans that meet the borrowers financial goals

+ Demonstrate basic knowledge to uncover business needs, expand relationships and recommend solutions

Operations: Understand the Banks operational and risk management policies and procedures through required learning and testing. Ensure that the Bank is in compliance with local, state and federal regulations.

Identify suspicious/fraudulent activity, unusual cash activity and identify theft red flags

Maintain and understand the importance of customer privacy and confidentiality

Assist with operations of branch, including cash and vault management and teller training

General: Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.

Knowledge/Skills/Experience requirements:

+ High school diploma or equivalent

+ Customer service, sales experience, and/or cash handling experience helpful

+ Adeptly and efficiently navigates technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.)

+ PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS

+ General office environment

+ May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.

+ Moderate reaching, walking, sitting and standing required

EQUIPMENT USED

+ General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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