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Patient Care Coordinator

3 months ago

Charlotte, United States Tryon Medical Partners Full time
Patient Care Coordinator

Applicants please note: All Tryon employees are required to be vaccinated against COVID-19 or apply for and receive an exemption to this requirement. Exceptions will be granted on the basis of medical or religious reasons only.

General Job Summary:

The Patient Care Coordinator is responsible for insuring the physician's plan of care is accurately completed in a timely manner. Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.

(This position will support our Ballantyne location).

Primary Job Responsibilities/Tasks may include, but not limited to:

Patient Coordination responsibilities include:
  • Obtains ancillary results on all physician orders in a timely manner.
  • Obtains referring provider clinic notes on all referred patients in a timely manner.
  • Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures.
  • Work at different Tryon office locations as needed.
  • Monitor and check assigned Athena boxes and other assigned boxes for coverage.
  • Other duties as assigned.
Clinic Support responsibilities include:
  • Assembles patients' health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
  • Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment.
  • Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR.
  • Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
  • Obtains lab/X-ray reports, hospital notes, referral information, etc.;
  • Verifies insurance coverage and patient demographics;
  • Updates charts to ensure that information is complete and filed appropriately.
  • Ensures timely delivery of outside mail and communication to the physician
Requirements

Education:
  • High school diploma; some college preferred
Experience:
  • Minimum of one-year medical office or healthcare facility experience
  • E.H.R. and Scheduling experience
  • Experience serving customers in person and on the phone
Physical Requirements:
  • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
  • Must be able to lift and support weight of 35 pounds.
  • Ability to concentrate on details.
  • Use of computer for long periods of time.