Customer Service Representative

Why work for First Federal Bank? Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance. Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.3 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers. Essential Duties and Responsibilities Demonstrates a strong understanding of banking products and services, as well as keeping abreast of our competitors’ banking products and how they compare with First Federal. Assists customers with all aspects of opening and maintaining personal and business checking, savings and time deposit accounts to include IRAs, and provides other services as needed. Understands and is comfortable reviewing legal documentation. Establishes strong customer relationships with existing and potential customers to grow customer base and increase deposit production. Performs onsite visits to existing and potential customers. Reviews existing commercial and consumer account relationships to ensure customers are placed in the correct accounts and all financial needs are met. Provides support to business customers for Electronic Banking services with an emphasis on ACH, Merchant Bankcard Services and Remote Capture products. Provides excellent customer service to all customers (internal and external) and is a leader in creating a positive work environment. Processes a variety of routine checking and savings deposits and withdrawals with little or no supervision in accordance with prescribed limits set on the Teller/CSR Authority Card. Receives mortgage, consumer and other loan payments and ensures the payments match balances due. Initiates, reviews and approves wire transfer requests and foreign currency transactions. Issues and/or signs money orders, bank checks and cashier’s checks in accordance with proper procedures. Redeems U.S. Savings Bonds and processes cash advances. Opens, maintains and sets-up billing of safe deposit boxes. Balances cash drawer and ECR at the end of the shift and compares totaled amounts to compute generated proof sheets. Reports any discrepancies to supervisor. Prints instant issue debit cards and track on appropriate logs. Performs other duties such as cash ordering, teller recap, check verification, check orders and ordering supplies. Manages correspondence regarding all types of accounts and prepares documentation as required. Answers emails and phone calls coming into the branch. Attends required meetings and trainings. Performs all job duties and maintain compliance with all banking acts, laws and regulations. Non-Essential Duties and Responsibilities Performs or assists with Branch Certifications as required and outlined in the Retail Operations Manual. Provides teller over-rides. Provides product and customer service training. Handles or assists in Branch Security duties. Assists with opening and closing procedures. Aids in creating efficiencies. Qualifications Required (Required education may be satisfied by experience and/or working knowledge) High School diploma or equivalent. At least one year of banking experience to include tellering and new accounts. Must possess a valid driver’s license as travel to and from branches, trainings and customer visits may be required. Physical Requirements and Working Conditions Sitting/standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. Ability to lift heavy items that may weigh up to 55lbs (e.g. boxes of copy paper/files, currency counters, coin bags etc.). Ability to perform repetitive finger, hand and arm movements. The job is within the normal office environment range. Qualifications Preferred Five years of banking experience to include tellering, new accounts and IRA knowledge. Being bilingual in Spanish may be required in certain circumstances. Knowledge, Skills and Abilities Required Requirements stated here are minimum levels of knowledge, skills and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the employee must possess the abilities and aptitudes to perform each task proficiently. “Ability” means to “possess and apply” both knowledge and skill. Knowledge Working knowledge and understanding of business banking and electronic banking services and the ability to troubleshoot problems for customers. Solid knowledge of bank products and services. Knowledge of the principles and methods for promoting and selling bank products and services. Knowledge of the English language to include the meaning and spelling of words, composition and grammar. Knowledge of proper phone etiquette. Knowledge of administrative and clerical procedures and systems such as work process flow, managing files and records and other office procedures. Skills Communicating effectively verbally and in writing correspondence or emails appropriate for the needs of the audience. Exercises sound judgment, tact, diplomacy, integrity and professionalism in all transactions to include communicating and working with confidential and sensitive information. Providing information to supervisors and co-workers to convey information effectively. Using logic and reasoning to identify strengths and weaknesses of solutions, conclusions or approaches to problems. Compiling, categorizing, organizing and auditing or verifying information. Review documentation for correct spelling and grammar. Critically thinking through and applying general rules to specific problems to produce answers that make sense. Being exact or highly accurate, detailed and thorough in completing tasks. Organizing and prioritizing work assignments and managing your time effectively. Actively looking for ways to help others. Brainstorm and produce lists of potential customers and their potential needs. Abilities Ability to be exact or highly accurate to include balancing cash. Ability to work and multitask in a fast-paced environment. Ability to work independently with little supervision and be able to meet deadlines. Ability to communicate both verbally and in writing. Ability to be open to change and variety in the workplace. Ability to read and understand information presented in writing. Ability to develop constructive and cooperative working relationships with others. Ability to effectively handle potentially stressful or confrontational situations. Ability to be honest and ethical. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr