Customer Service Representative

2 months ago

Twin Falls, United States HOJ Innovations Full time
Idaho Material Handling, Inc. is a leader in the material handling industry and is currently seeking outstanding candidates for a Customer Service Representative for the Twin Falls area The primary function of this position is to develop and maintain customer relationships, sell material handling equipment, and maintenance and service agreements. As a CSR you'll determine customer needs and develop sales strategies to meet those objectives. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

About Us:

Idaho Material Handling is a full line material handling distributorship with locations in Boise and Idaho Falls, ID. IMH is an integral part of a larger engineering and material handling company, HOJ Innovations, with headquarters in Salt Lake City, UT. Offering total warehouse solutions, we are involved in all aspects of the material handling business including lift trucks, pallet racking & shelving, dock equipment and overhead cranes and conveyors. As a full line material handling dealer, we employ the region's largest service staff and equipment fleet dedicated to equipment installation and onsite repairs and service support. At HOJ we believe exceptional results are achieved by exceptional people doing exceptional things. As a IMH/HOJ team member, you will be responsible for promoting our vision, cultural values, and safety guidelines while supporting all that has made IMH & HOJ Innovations a leader in the material handling equipment and service industry. To find out more about our company and what we do, visit our website at www.hoj.net. We look forward to hearing from you

Essential Duties and Responsibilities:
  • Pursue new business and develop key existing accounts by visiting customer facilities or contacting by phone.
  • Promote and sale Planned Maintenance (PM) contracts on a variety of industrial and warehouse equipment.
  • Act as a primary customer contact for all product support needs by working directly with the service managers, technicians and parts staff.
  • Provides quotes for service agreements on a variety of industrial and warehouse equipment including forklift equipment, overhead cranes & automated conveyor systems.
  • Answer customer questions regarding operation safety issues and maintenance intervals.
  • Investigates and resolves customer problems with orders placed and warranty issues.
  • Follow-up with customers after maintenance and completed repairs to increase customer satisfaction and retention.
  • Generate leads for service or equipment/device upgrades.
  • Promotes service and product features to customers, quotes prices and credit terms, and prepares sales orders for orders obtained.
  • Tracks equipment orders sold for potential preventative maintenance, service, or aftermarket sales.
  • Work with salespeople, operations managers and service technicians regarding PM issues (questions on pricing, problems, etc.).
  • Submits weekly activity/call reports concerning customer-related activities for quotes, orders, new business, and problems concerning customer/vendor relationships.
  • Monitor delinquent PMs and assist with problem accounts.
  • Consult & problem solve to enhance the Company's position in existing & target accounts.
  • Implements strategic sales plans to accommodate corporate goals.
  • Assist with warranty issues by submitting, tracking, and closing claims to ensure both customer and company needs are being met.
  • Additional responsibilities as assigned.
Education and Experience:
  • High School Diploma/GED
  • 3-4 years progressively related experience in industrial equipment sales preferred
  • Demonstrated expertise in industrial sales/customer service capacity
Qualifications:
  • Strong organizational, communication, interpersonal, and customer relation skills
  • Able to operate equipment for demonstration purposes
  • Able to handle a variety of situations encountered during sales process
  • Intermediate computer skills in MS Office and Outlook required
  • Analytical/mathematics skills are essential
  • Capable of handling multiple priorities and tasks
  • Basic mechanical understanding of material handling equipment and the ability to identify by sight and by name the parts of an industry related piece of equipment
  • Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail
  • Positive attitude and ability to comply with company policies and procedures
  • Consistently maintain the highest standards in serving the customer's needs, including but not limited to, handling customer issues and complaints
  • Maintain and strengthen customer relationships by acting professionally and as a representation of the company values
  • Must have a valid drivers' license with a good driving record
  • Must have U.S. Work Authorization
  • Must be able to pass background checks and random drug screenings
Benefits Offered:
  • Competitive base salary
  • Comprehensive total compensation program profit sharing bonuses
  • Paid Holidays and Paid Time Off
  • Excellent insurance benefits including medical, dental, vision, life and short-term disability
  • Generous employer dollar match to HSA and 401k Retirement Accounts
  • Dedicated to a military friendly environment (Veterans are highly encouraged to apply)
  • Company-wide commitment to promoting a strong work/life balance
Come be a part of our success To learn more about what we do visit us at:
  • Our Website: www.hoj.net
  • Our YouTube page: www.youtube.com/c/HojEngineeringSalesCoIncSaltLakeCity
  • Our Facebook page: www.facebook.com/HojInnovations


Job Type: Full-Time, M-F (8:00 a.m. - 5:00 p.m.)

Salary: Depends on Experience

Experience: Relevant 3 years (Preferred)

License: Valid Driver's License (Required)

Work Authorization: United States (Required)

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

  • Customer Service Representative

    5 days ago

    Twin Falls, United States WinCo Foods Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WinCo Foods. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    3 months ago

    Twin Falls, United States Mohawk Industries Inc Full time

    **Location:** Twin Falls, ID Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work...

  • Customer Service Representative

    1 day ago

    Twin Falls, Idaho, United States Twin Falls Subaru Full time

    We are seeking a highly motivated and customer-focused individual to join our team at Twin Falls Subaru as a Business Development Sales Representative. As a key member of our sales team, you will be responsible for building strong relationships with our customers and providing exceptional service to drive sales and growth.Daily Responsibilities:• Greet and...

  • Customer Service Representative, Medical Store

    4 months ago

    Twin Falls, United States Norco, Inc. Full time

    Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities Customer Service Representative, Customer Service, Medical, Representative, Store, Manufacturing, Retail

  • Customer Service Representative

    3 months ago

    Twin Falls, United States Glanbia plc Full time

    **Customer Service Representative** **Location:** Twin Falls, ID, ID, US **Reports To:** Cheese Customer Service Supervisor **Location:** Twin Falls, Idaho **Responsibilities****:**Prepare various sales department reports and other order scheduling responsibilities. * Organize all customer orders and ensure they are in the system * Consistently meet and...

  • Customer Service Representative

    2 months ago

    Twin Falls, United States Packard Culligan Water Full time

    Job DescriptionJob DescriptionCSRCustomer Service Representative - Join Our Dynamic Team!Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in Twin Falls, where our CSRs don't just provide service; they build...

  • Customer Service Representative

    1 month ago

    Twin Falls, United States Packard Culligan Water Full time

    CSR Customer Service Representative - Join Our Dynamic Team! Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in Twin Falls, where our CSRs don't just provide service; they build lasting customer relationships...

  • Customer Service Representative

    2 months ago

    Twin Falls, United States HOJ INNOVATIONS, INC Full time

    Job DescriptionJob DescriptionIdaho Material Handling, Inc. is a leader in the material handling industry and is currently seeking outstanding candidates for a Customer Service Representative for the Twin Falls area. The primary function of this position is to develop and maintain customer relationships, sell material handling equipment, and maintenance and...

  • Relief Customer Service Representative Driver

    2 months ago

    Twin Falls, United States Aramark Uniform Services Full time

    ** Relief Customer Service Representative Driver** **Job Category****:** Service Professional **Requisition Number****:** RELIE017597 Showing 1 location **Job Details** **Description** Overview: Customer Service Representative (CSR) Driver Builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and...

  • Customer Service Representative

    3 months ago

    Twin Falls, United States Nelson-Jameson, Inc. Full time

    ** Customer Service Representative - Twin Falls, ID** **Job Category****:** SALES **Requisition Number****:** CUSTO001304 Showing 1 location **Job Details** **Description** **Come work for Nelson-Jameson, who was awarded 2021 Firm of the Year by the Marshfield Area Chamber of Commerce and Industry for economic and community impact, and excellence in...

  • Customer Service Representative, Medical Store

    3 months ago

    Twin Falls, United States Norco, Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionFounded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment...

  • Customer Service Representative, Medical Store

    3 months ago

    Twin Falls, United States Norco, Inc. Full time

    Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be...

  • Customer Service Representative

    3 weeks ago

    Twin Falls, United States First Federal Bank Full time

    Why work for First Federal Bank? Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members! Eligible First...

  • Relief Customer Service Representative Driver

    3 months ago

    Twin Falls, United States Aramark Uniform Services Full time

    ** Relief Customer Service Representative Driver -Twin Falls** **Job Category****:** Service Professional **Requisition Number****:** RELIE13589 Showing 1 location **Job Details** **Description** Overview: Customer Service Representative (CSR) Driver Builds solid, positive working relationships with customers and is highly motivated to exceed their...

  • Sales Associate

    4 weeks ago

    Twin Falls, United States Batteries Plus Bulbs Full time

    Welcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that...

  • Sales Associate

    4 weeks ago

    Twin Falls, United States Batteries Plus Bulbs Full time

    Welcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that...

  • Sales Associate

    4 weeks ago

    Twin Falls, United States Batteries Plus - Cobblestone Group LLC Full time

    Job DescriptionJob DescriptionWelcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and...

  • Service Excellence Representative

    1 week ago

    Twin Falls, Idaho, United States Glanbia plc Full time

    Service Excellence RepresentativeLocation: Twin Falls, ID, USReports To: Cheese Customer Service SupervisorKey Responsibilities:Generate various reports for the sales department and oversee order schedulingSystematically organize customer ordersSurpass customer expectations, both internally and externallyOversee cheese pricing and ensure invoice...

  • Hospitality Services Representative

    5 days ago

    Twin Falls, United States St. Luke's Health System Full time

    Job Title: Hospitality Services RepresentativeCompany: St. Luke's Health SystemWe are seeking a dedicated and compassionate individual to join our Food and Nutrition Services team as a Hospitality Services Representative.Key Responsibilities:Deliver patient meals with care and attention to detail, ensuring accuracy and timeliness.Maintain food and supply...

  • Customer Service Representative

    2 weeks ago

    Cottonwood Falls, United States LMI Aerospace Full time

    We are currently seeking a Customer Service Representative (CSR). The CSR Serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relat Customer Service Representative, Customer Service, Representative, Delivery, Retail