Client Connectivity Services Team Manager
2 months ago
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension / Retirement benefits.
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Being a member of the Client Connectivity Services Team, you will be responsible for the day-to-day activities linked to DTCC internal and external client objectives across all product lines. This includes directing personnel, team morale and resource management responsibilities. Requires a solid understanding of various business lines, and an ability to provide innovative solutions to business problems.
Your Primary Responsibilities:
- Understands the end-to-end Connectivity lifecycle for all protocols and network types and be able to perform the groundwork where required
- Uses dashboards and continuously revises critical metrics and KRIs to improve client experience. Review regularly client feedback, identify knowledge gaps and training needs.
- Uses management reports and metrics to track performance of teams and individuals to ensure success in meeting the team's objectives. Performs talent review, develops high potentials and drives high performance
- Serves as standard point of contact for outages and Major Incident events.
- Mitigates risk by following established policies and procedures, monitoring controls, performing management control testing, spotting key errors, raising issues, and supporting positive relationships with key internal/external clients and partners
- Contributes to audit review readiness and represents the function in internal and external audits
- Implements business continuity and disaster recovery directives
- Drives department projects, ensures proper tracking and reporting on progress and acts as a point of escalation for partners. Helps organize personal and team capacity and works to meet department/squad objectives & goals
- Analyzes and proposes improvements to automated and manual processes. Collaborates with other functions and departments to implement process efficiencies and improve client experience.
- Represents the department at various project meetings.
- Sets timelines, expectations and proactively negotiates within direct and broader team
- Understands strengths/ development areas of self and team/squad to drive performance and collaboration. Proactively provides & solicits constructive feedback
- Supports the development of new strategies. Helps execute and is accountable for departmental/ tribe objectives and team/ squad goals
- Develops talent for current and long-term department needs and opportunities; seeks out opportunities to serve as a mentor and ally to junior employees
- Provides support over weekends and public holidays as required.
Qualifications:
- Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
- Demonstrated PC literacy and ability to work with desktop software
- Ability to lead multiple priorities across varying functions and locations
- Proven ability to synthesize detail and information related to day-to-day operations into the presentation of key points and trends
- Strong project management and organizational skills
- Ability to perform business process analysis and create efficient solutions
- Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe will be advantages.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
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