![Dtcc](https://media.trabajo.org/img/noimg.jpg)
Client Connectivity Services Team Manager
2 months ago
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension / Retirement benefits.
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Being a member of the Client Connectivity Services Team, you will be responsible for the day-to-day activities linked to DTCC internal and external client objectives across all product lines. This includes directing personnel, team morale and resource management responsibilities. Requires a solid understanding of various business lines, and an ability to provide innovative solutions to business problems.
Your Primary Responsibilities:
- Understands the end-to-end Connectivity lifecycle for all protocols and network types and be able to perform the groundwork where required
- Uses dashboards and continuously revises critical metrics and KRIs to improve client experience. Review regularly client feedback, identify knowledge gaps and training needs.
- Uses management reports and metrics to track performance of teams and individuals to ensure success in meeting the team's objectives. Performs talent review, develops high potentials and drives high performance
- Serves as standard point of contact for outages and Major Incident events.
- Mitigates risk by following established policies and procedures, monitoring controls, performing management control testing, spotting key errors, raising issues, and supporting positive relationships with key internal/external clients and partners
- Contributes to audit review readiness and represents the function in internal and external audits
- Implements business continuity and disaster recovery directives
- Drives department projects, ensures proper tracking and reporting on progress and acts as a point of escalation for partners. Helps organize personal and team capacity and works to meet department/squad objectives & goals
- Analyzes and proposes improvements to automated and manual processes. Collaborates with other functions and departments to implement process efficiencies and improve client experience.
- Represents the department at various project meetings.
- Sets timelines, expectations and proactively negotiates within direct and broader team
- Understands strengths/ development areas of self and team/squad to drive performance and collaboration. Proactively provides & solicits constructive feedback
- Supports the development of new strategies. Helps execute and is accountable for departmental/ tribe objectives and team/ squad goals
- Develops talent for current and long-term department needs and opportunities; seeks out opportunities to serve as a mentor and ally to junior employees
- Provides support over weekends and public holidays as required.
Qualifications:
- Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
- Demonstrated PC literacy and ability to work with desktop software
- Ability to lead multiple priorities across varying functions and locations
- Proven ability to synthesize detail and information related to day-to-day operations into the presentation of key points and trends
- Strong project management and organizational skills
- Ability to perform business process analysis and create efficient solutions
- Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe will be advantages.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
We have other current jobs related to this field that you can find below
-
Client Services
2 months ago
Tampa, United States Sedgwick Claims Management Services Full timeTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support...
-
Client Service Account Manager
4 weeks ago
Tampa, Florida, United States JPMorganChase Full timeJob Description As a Client Service Manager in the Advocacy Control & Execution team, you will be accountable for supporting the effective execution of the firmwide operational risk and control framework across the Payments Client Service business in Latin America. Specifically, you will provide support to the Payments Client Service teams on matters related...
-
Manager, Client Advisory Services
2 months ago
Tampa, United States Wertz York Capital Management Full timeJob DescriptionJob DescriptionWho we are and why you should join us….Water Walker Investments is a local investment advisor located in Tampa, Florida. The firm specializes in cash management services, fixed income portfolio advisory/management and treasury management consulting for governmental clients statewide. This growth-oriented organization is...
-
Client Success Manager
2 weeks ago
Tampa, United States LaSalle Network Full timeLaSalle Network is hiring on behalf of one of the country's most innovative healthcare technology companies. Due to growth, they are seeking a Client Success Manager to join their team. This organization brings over 30 years of expertise in healthcare technology, earning them awards for their innovation, customer service and leadership. The Client Success...
-
Client Services Associate
2 months ago
Tampa, United States RH-USA Inc Full timeJob Description RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home...
-
Client Services Representative
2 weeks ago
Tampa, United States Viridian Staffing Full timeJob DescriptionDo you have a background in recruiting or human resources and have an interest in becoming a part of a fast growing industry? Viridian Staffing is hiring a Client Services Representative, who will partner closely with the Recruiting and Business Development to serve our customers by building solid relationships to achieve partnership goals....
-
Client Services Representative
4 weeks ago
Tampa, United States Viridian Staffing Full timeJob Description Do you have a background in recruiting or human resources and have an interest in becoming a part of a fast growing industry? Viridian Staffing is hiring a Client Services Representative, who will partner closely with the Recruiting and Business Development to serve our customers by building solid relationships to achieve partnership goals. ...
-
Client Services Representative
2 months ago
Tampa, United States Viridian Staffing Full timeJob Description Do you have a background in recruiting or human resources and have an interest in becoming a part of a fast growing industry? Viridian Staffing is hiring a Client Services Representative, who will partner closely with the Recruiting and Business Development to serve our customers by building solid relationships to achieve partnership goals. ...
-
Client Services Representative II
3 days ago
Tampa, Florida, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Client Service Associate
2 months ago
Tampa, United States Sequoia Financial Group Full timeSequoia Financial Group is a growing Registered Investment Advisor (RIA), headquartered in Northeast Ohio, offering financial planning and wealth management services. At Sequoia, we exist with a singular purpose: to enrich lives. Our values define how we behave and guide us through the pursuit of our purpose to enrich lives. At Sequoia, our core values are: ...
-
OMNIChannel Client Service Analyst
3 days ago
Tampa, Florida, United States JPMorganChase Full timeJob Description If you thrive in a fast paced escalation and technical support environment, you have found the right team. As a Omnichannel Client Service Analyst in Payments you will work closely with internal and external stakeholders to deliver solutions that power client growth, create a seamless experience for our clients, and anchor JPMorgan Payments...
-
OMNIChannel Client Service Analyst
5 days ago
Tampa, United States JPMorganChase Full timeJob Description If you thrive in a fast paced escalation and technical support environment, you have found the right team. As a Omnichannel Client Service Analyst in Payments you will work closely with internal and external stakeholders to deliver solutions that power client growth, create a seamless experience for our clients, and anchor JPMorgan Payments...
-
Client Service Specialist
4 weeks ago
Tampa, United States Calamos Asset Management Full timeSummary: The Calamos Wealth Management (CWM) Client Service Specialist is responsible for providing front-line service to high net worth clients and acts as a liaison to the Wealth Management Wealth Advisor team. The CWM Client Associate assists with account administration and provides support for the day-to-day processing of Investment Accounts. This...
-
Client Services Associate
4 weeks ago
Tampa, United States LHH Full timeLHH has partnered with a growing Wealth Management Firm in Tampa, FL looking for a Junior Client Service Associate to join their team! This is a direct hire opportunity with a salary range of $60-70K per year (plus bonus).Summary of ExpectationsThe Client Service Associate provides primary support to the Wealth Management Group and must possess excellent...
-
Client Services Associate
4 weeks ago
Tampa, United States LHH Full timeLHH has partnered with a growing Wealth Management Firm in Tampa, FL looking for a Junior Client Service Associate to join their team! This is a direct hire opportunity with a salary range of $60-70K per year (plus bonus).Summary of ExpectationsThe Client Service Associate provides primary support to the Wealth Management Group and must possess excellent...
-
Client Service Representative
3 weeks ago
Tampa, United States Banfield Full timeClient Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and...
-
HVAC Install
2 months ago
Tampa, United States Blue Collar Services Full timeJob DescriptionJob DescriptionCompany Overview: Climate Partners has been serving customers since the early 1900s. We are a professional heating, cooling, and plumbing company based in Milford, CT, that serves New Haven and Fairfield counties. Our highly skilled technicians provide the best service and products available to homeowners. Keeping our customers...
-
Client service consultant
3 weeks ago
Tampa, United States Axelon Full timeJob Description: Max payrate 28/hr Candidates must be commutable to Tampa, FL. 2 days in office, 3 days working from home - Will likely be Tuesday Wednesday in-office. Training: 4-6 weeks of training. Same hybrid schedule. Experience: 1-2 Years of experience as business liaison (relationship management for example.) - Must be proficient in Excel -...
-
Client service consultant
2 weeks ago
Tampa, United States Axelon Full timeJob Description: Max payrate 28/hr Candidates must be commutable to Tampa, FL. 2 days in office, 3 days working from home - Will likely be Tuesday Wednesday in-office. Training: 4-6 weeks of training. Same hybrid schedule. Experience: 1-2 Years of experience as business liaison (relationship management for example.) - Must be proficient in Excel -...
-
Client Service Associate
2 weeks ago
Tampa, United States Cary Street Partners Full timeClient Service AssociateSummary of ExpectationsThe Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with employees, clients, and vendors. The position will provide support to Financial Advisors, be responsible for all...