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Service Writer/Advisor
3 months ago
United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
Works with Service Manager to identify and execute continuous process improvements
Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
Ensures all departmental tools, equipment, and vehicles are in good working order
Actively coaches, develops and helps employees grow their capabilities
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Ensure that company’s reputation and image in the community is consistent with company Core Values
Benefits include:
Competitive Salary plus bonus
401K Match
Health Benefits
Paid Holidays and Paid Time Off
Requirements:
1+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
Ability to write and speak effectively to individuals and groups
Ability to effectively lead a team and hold people accountable
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends as needed
Excellent customer service skills
High School Diploma or equivalent experience
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