Service Writer

4 months ago

Bay City, United States Spherion Full time

Spherion is seeking a Service Writer / Parts Person for a marina This is a full-time, career opportunity with compensation between $35k-50k, depending on experience. Schedule is Monday-Friday 8:00 am-4:30 pm with no weekends, no evenings, there are benefits and vacation time available. The Service Advisor/Parts Person will be responsible for managing customer inquiries related to parts and services, ensuring prompt and accurate assistance. This role involves coordinating with our technical team, advising customers on maintenance and repair options, and managing inventory to ensure parts availability.

Applicants will be required to complete office-based testing within a week of receipt through Spherion in order to be considered for this role. Failure to do so will result in no longer being considered for this opportunity.

Responsibilities:

  • Greet and assist customers in person, over the phone, and via email, providing expert advice on marine parts and services.
  • Assess customer needs, provide accurate cost estimates, and schedule service appointments.
  • Collaborate with technicians to ensure a seamless transition from customer inquiry to service completion.
  • Maintain and manage inventory of marine parts, ordering new stock as needed.
  • Identify and recommend parts and accessories for a variety of marine vehicles.
  • Process sales transactions and manage cash, credit, and electronic payments efficiently.
  • Update customer records in the system, ensuring accurate and up-to-date information.
  • Foster a positive customer experience by addressing inquiries and resolving issues promptly.
  • Stay informed about industry trends and new products to provide knowledgeable service.
Skills:
  • Knowledge of marine parts and systems is highly desirable.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Problem-solving skills with a keen attention to detail.
  • Automotive parts or dealership experience is a plus.
Qualifications:
  • Previous experience in a service advisor or parts role within a marina or automotive environment is preferred.
  • Excellent customer service and communication skills.
  • Proficiency with inventory management software and basic computer applications.

If you have a passion for marine vehicles and a background in parts and service, we want to hear from you Please submit your resume TODAY

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Greet and assist customers in person, over the phone, and via email, providing expert advice on marine parts and services.Assess customer needs, provide accurate cost estimates, and schedule service appointments.Collaborate with technicians to ensure a seamless transition from customer inquiry to service completion.Maintain and manage inventory of marine parts, ordering new stock as needed.Identify and recommend parts and accessories for a variety of marine vehicles.Process sales transactions and manage cash, credit, and electronic payments efficiently.Update customer records in the system, ensuring accurate and up-to-date information.Foster a positive customer experience by addressing inquiries and resolving issues promptly.Stay informed about industry trends and new products to provide knowledgeable service.

experience

4-7 years

skills

Knowledge of marine parts and systems is highly desirable.Ability to multitask and prioritize in a fast-paced environment.Problem-solving skills with a keen attention to detail.Automotive parts or dealership experience is a plus.

qualifications

Previous experience in a service advisor or parts role within a marina or automotive environment is preferred.Excellent customer service and communication skills.Proficiency with inventory management software and basic computer applications.

education

High School

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