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Customer Service Representative
2 months ago
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, and Disability Insurance. Job Description Training: 3 weeks of classroom training as well as 2.5 weeks of OJT training. Training schedule is the same as the shift schedule below. Shift Schedule: Sat 07:55am – 04:25pm, Mon, Tues, Wed, Fri 11:30am – 08:00pm EST Provides customer solutions by delivering seamless service and fulfilling requests by answering calls, text messages, or emails in a contact center environment. Requires knowledge of multiple products and the ability to deepen or retain relationships through service. Performs routine account-related transactions and refers customers to the appropriate line of business for unsupported products. May be required to solve problems and investigate/resolve a wide variety of issues and requests, including gathering additional information, setting expectations, and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains, and tracks outstanding servicing requests and provides thorough follow-up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience. Qualifications Should have customer service experience in a call center environment. Should have at least 1 - 2 years of experience. #J-18808-Ljbffr
