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Customer Service Representative

2 months ago

Seneca, United States Delta Sonic Full time
About Delta Sonic

We are a leading provider of car wash and detail shop services, recognized nationally as a Top Place to Work. Our team is dedicated to delivering exceptional customer experiences and providing opportunities for growth and development.

Job Summary

We are seeking a Customer Advisor to join our team. As a front-line representative, you will be responsible for greeting customers, educating them on our services, and providing exceptional customer service. This is a fast-paced position that requires strong communication skills, a passion for customer service, and the ability to work in a team environment.

Responsibilities
  • Greet customers in a positive and professional manner
  • Provide education on our car wash and detail shop services
  • Transact customer purchases and maintain proper cash handling procedures
  • Follow all position-specific procedures
  • Work in a team environment to achieve sales and customer service goals
Requirements
  • Excellent communication skills and a passion for customer service
  • A competitive drive with a desire to rank amongst the top advisors in the company
  • Unwavering honesty and integrity
  • Courteous and professional demeanor
  • Prior experience in automotive service writing, customer service, and/or sales is preferred
  • Ability to compute basic mathematical calculations
  • Willingness to work in all weather conditions, both indoor and outdoor environments, and extreme temperature conditions
  • Ability to work with a sense of urgency
  • Willingness to adapt easily to change as our products/services/promotions update frequently
  • Ability to stand in an assigned work location, walk, and bend for long periods of time
  • Ability to lift moderate amounts of weight
  • Willingness to work a flexible schedule
What We Offer
  • A competitive hourly rate of $15.75 plus commission
  • A fun and team-oriented culture
  • Opportunities for career growth and development
  • A positive and supportive work environment