Customer Service Representative

1 month ago

Riverside, United States LAZ Parking California, LLC Full time
*The Details

  • Pay Rate: $21/hour
  • Location: Riverside Community Hospital (Riverside, CA)
  • Hours: Part-time 2:30p - 10:30p
  • Schedule: Tuesday, Saturday & Sunday; must be able to work holidays and weekends
The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?

You are:
  • Dynamic. You're charismatic, full of energy, and happy to help in any way you can.
  • Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
  • Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
  • Proficient in basic computer skills in the parking revenue control system
  • Able to work with or without supervision
  • Able to communicate professionally and effectively.
  • Open to feedback, differing opinions and other points of view.
  • Timely and demonstrates sense of urgency.
  • Excellent teambuilding and interpersonal skills.
  • A team player and can help motivate your team.
What will I do?
  • Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Greet and assist customers and patients in lobbies.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
  • Ensure visitors answer screening questions.
  • Responsible for taking temperature of visitors, patients, and vendors and maintaining log of all interactions.
  • Verify patient appointments.
  • Provide patient with registration instructions or alternate entry into facility.
  • Create positive first impression for everyone entering the hospital.
  • Ensure all visitors, patients, and vendors are wearing appropriate PPE.
  • Assist in assuring no children are permitted in hospital unless a patient or given special permissions.
  • Oversee general maintenance of work area - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc.
  • Complete other related duties as assigned.
  • Assist public safety with PBX/dispatch.
Education:
  • High school diploma or GED preferred but not required.
  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.
Experience:
  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.
Skills:
  • Willingness to be flexible, work multiple facility locations.
  • Ability to handle challenging and at times, emotionally charged situations.
  • Ability to speak, read, and comprehend the English language.
  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Physical Demands:
  • Willingness to work in the elements - heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 10 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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