Customer Service Representative
3 weeks ago
Service Receptionist/BDC Job Summary
The Shelly Group is seeking a highly skilled and organized Service Receptionist/BDC to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:
- Answer incoming phone calls and direct callers to the appropriate department or individual.
- Schedule service appointments and communicate with customers in a professional and friendly manner.
- Enter data into our computer system and run reports for management.
- Safeguard customer and dealer information in accordance with established policy.
- Adhere to our dress code policy and maintain a clean and organized work environment.
- Ensure timely arrival and productive engagement during scheduled work hours.
- Exemplify our organizational culture and hold others in the department accountable for doing the same.
- Schedule service appointments received through various channels, including phone calls, voicemails, emails, and live chat.
- Backup loaner car desk and customer service representatives as needed.
- Maintain service and parts filing and scanning.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in computer systems and data entry.
- Strong organizational and time management skills.
- Ability to maintain confidentiality and handle sensitive information.
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