Customer Service Representative

3 weeks ago


Riverside, California, United States Shelly Group Full time

Service Receptionist/BDC Job Summary

The Shelly Group is seeking a highly skilled and organized Service Receptionist/BDC to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Answer incoming phone calls and direct callers to the appropriate department or individual.
  • Schedule service appointments and communicate with customers in a professional and friendly manner.
  • Enter data into our computer system and run reports for management.
  • Safeguard customer and dealer information in accordance with established policy.
  • Adhere to our dress code policy and maintain a clean and organized work environment.
  • Ensure timely arrival and productive engagement during scheduled work hours.
  • Exemplify our organizational culture and hold others in the department accountable for doing the same.
  • Schedule service appointments received through various channels, including phone calls, voicemails, emails, and live chat.
  • Backup loaner car desk and customer service representatives as needed.
  • Maintain service and parts filing and scanning.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer systems and data entry.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.


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