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Parks Reservation

3 months ago

Washington, United States Snohomish County Full time

The Department of Conservation and Natural Resources Parks & Recreation division is looking for an individual with a passion for customer service, creativity, and making a positive impact in the community to fill our Parks Reservation Facility Specialist position. The Parks Reservation Facility Specialist supports camping, facility, shelter and room reservations as well as front desk operations. This position will work full time at the Willis Tucker Park Administration office. Our ideal candidate will have qualities in alignment with the County’s values: providing and demonstrating high quality service, leadership, stewardship, accountability, respect, and integrity. Job offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. STATEMENT OF ESSENTIAL JOB DUTIES Processes reservations and payments for on-line reservation system for facilities that may be reserved; works with client to best meet needs explaining park services and facility amenities, policies, procedures and schedules; processes confirmation forms/packets, insurance, if applicable, and complete payment receipts for transmittal to customer; coordinates with field staff on special requests. Processes registrations and payments for programs and events; works with client to best meet needs; processes confirmation forms/packets and completes payment receipts for transmittal to customer; coordinates with program staff on special requests. Processes end of day settlement and verification process for reservation system, prepares bank deposits, delivers deposits to bank; processes refund requests and enforces refund/cancellation policy. Develops, maintains and updates computerized systems, application/confirmation forms and related processes, policies or instructional changes. Manages front desk operations; answers telephone switchboard, retrieves voice mails for multiple phone lines, greets and assists public; updates line voice messages with current instructions and/or availability; trains and monitors performance of seasonal help on reservation system and front office operations and phone system. Establishes policy and controls to maintain on-site resource library, records room and offsite storage files; collects on-going facility-related articles and records; organizes for accessible and secured current and future reference. May participate in Program Team or Camping Team that develops, coordinates and implements programs or makes recommendations for facility improvements; may provide program participants list along with special notations/highlights (i.e., extended care, etc); creates program or facility staff field manuals. Develops and maintains e-mail lists for distribution, responsible for seeing that lists are updated with most current data and are ready for distribution for certain facility projects or upcoming activities; develops and implements distribution schedule. Develops and inputs data into database or document for customer or employee feedback forms, Failure-to-Pay notices, surveys and any other required data; updates surveys and forms as needed; formats and prints reports for management analysis and required reporting. Coordinates and provides feedback to janitorial services, stocking of supplies and initiating work orders to facilitate proper maintenance to deter premature depreciation of rental facilities. MINIMUM QUALIFICATIONS Associate’s degree in business, public relations, tourism, recreation or closely related field; AND two (2) years of experience in office operations and/or parks and recreation services, OR, any equivalent combination of training and/or experience which provides the required knowledge and abilities. Must pass job related tests. PREFERRED QUALIFICATIONS Experience working with computer-based reservation systems is preferred. Marketing experience preferred. KNOWLEDGE AND ABILITIES Knowledge of: computer-based reservation system operation, software and processes multi-line telephone systems customer service Snohomish County Parks policy and codes governmental accounting practices standard office practices and procedures rules of grammar, spelling, punctuation and word usage Ability to: operate standard office equipment operate multi-line phone systems train others in the use of reservation system and office procedures work under pressure in an open public environment to accommodate requests by citizens/customers be comfortable working in an open and public environment communicate effectively both verbally and in writing establish and maintain effective working relationships with clients, departments, vendors and associates work under pressure and meet deadlines organize workload and prioritize tasks SUPERVISION The employee reports to and receives general direction from an administrative superior. WORKING CONDITIONS The work is performed in the usual office environment with three or more hours per day focusing on a computer screen. Employee will be required to work evenings and weekends as necessary. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. EEO policy and ADA notice #J-18808-Ljbffr