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Front Desk Sales Associate Fast Growing Business

2 months ago

Lake Zurich, United States Scenthound Lake Zurich, IL Full time

Job Description Position: Front Desk Sales Associate Salary: $15.00 to $16.00 per hour plus an average of $4.00-5.00 per hour in tips = $19 to $21 per hour Position Type: Full-time (35-40 hours per week) Who We Are: Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. About the Position: As a Front Desk Sales Associate at Scenthound, you will play a crucial role in driving sales, increasing average ticket size, and recommending add-on products or services to our customers. This position requires exceptional customer service skills, sales expertise, and a passion for promoting dog wellness. Who We Are Looking For: We are searching for a Rockstar Sales Associate who is a great relationship builder with Customers. They need to have an engaging personality where they can forge connections with our customers. A successful candidate is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover Responsibilities: Manage Leads through CRM and schedule appointments. Drive membership sales in-store and on the phone through health and wellness education. Identify customer needs and recommend appropriate products or add-on services during each visit. Assist in maintaining a knowledgeable team that prioritizes dog wellness and safety. Collaborate with management to ensure efficient scheduling and adherence to KPIs. Provide leadership and mentorship to other team members. Uphold quality standards through hands-on participation and training. Communicate effectively with both customers and upper management. Assist in resolving customer concerns and ensuring client satisfaction. Ensure the safety of dogs and team members at all times. Adhere to Scenthound sanitary and cleaning practices. Skills and Abilities: Strong sales and customer service experience, preferably in a membership-based business. Ability to effectively communicate with team members and customers. Leadership and coaching skills to support team development. Attention to detail and ability to problem-solve. Proficiency in computer/technology systems. Accountability and commitment to high-quality service. Benefits: Competitive hourly base pay, plus participation in the tip pool. Opportunity to earn monthly bonuses based on performance. Potential for growth within the company. Closed Sundays (except for rare exceptions). Full-time employees are eligible for medical, dental, and vision insurance benefits. Merit-based pay increases. Paid Time Off (PTO) for full-time and part-time employees. No late evening hours. #J-18808-Ljbffr