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  • Service Coordinator

    3 months ago


    Salt Lake City, United States LACO Technologies Full time

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  • Service Coordinator

    2 months ago


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  • Service Coordinator

    1 month ago


    Salt Lake City, United States LACO Technologies Full time

    LACO Technologies is seeking an All-star Service Coordinator to play a key role in our Service Department. We are not one of those big companies that contract out customer service. At LACO you won't be measured on the volume of calls you take or the time you spend with a customer. If you are tired of not connecting with the customers you are talking to, then...

  • Service Coordinator

    3 months ago


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  • Service Coordinator

    3 months ago


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Service Coordinator

2 months ago


Salt Lake City, United States Service Logic Full time

This position works closely with all Service Team Members. The goal of this position is to support service/contract execution and general office operations. Coordinators assist on all phases of extras/contracts, ensuring they move smoothly through all processes and phases of work, that proper documentation is in place and stored, and that projects are closed in a timely manner. Responsibilities Include, but are not limited to: Serves as the primary point of contact for all service customers to ensure expectations are being met. Effectively coordinates field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources, and customer needs. Provides support, information, prioritization, and coordination of assignments for field service personnel. Coordinates monthly quality assurance efforts of appropriate branch personnel. Assists in distributing all service documentation including work orders, timesheets, purchase orders, and/or accounts payable documents, as assigned. Assists in processing billing reports, invoices, credit memos and collections as assigned. Assists in profitability through cost containment procedures and processes. Maintains timely set up and completeness of related folders as assigned. Utilizes, maintains, and updates all, customer information. Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, planning and scheduling, etc. General office administration, as assigned. Required Knowledge/Skills, Education, and Experience Must have excellent communication skills, positive attitude, and work in a high energy team environment High attention to detail and organization Strong computer skills are required, including MS Excel, Outlook, and Word High School Diploma or GED Ideal but not required, candidates will have the following skills/experience: Experience in handling requests, providing customer service, guidance, and routine support for products/programs to customers Two years commercial HVAC dispatch experience Key2Act/Great Plains software experience As a service company, our people are our most important resource. We continually strive to attract the best employees in the business by offering competitive compensation packages that include: Medical provided by Company Optional Dental, Vision, Life, LTD and ADD at additional expense to employee. 401K and Company matching Paid vacation and seven (7) holidays Hourly range - $22.00 to $25.00 (DOE) All qualified applicants will receive consideration for employment without regard to veteran status, race, color, religion, sex, sexual orientation, gender identity, disability, age, or national origin. Equal Opportunity Employer, including disabled and veterans.

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