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Sales and Service Coordinator
4 weeks ago
Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status : Full-time, Regular position Join the team of experts and realize your true potential Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT Position Summary: Responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment. What Do We Offer You as a Service Experts Employee? Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company-matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Key Responsibilities: Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks. Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer’s current systems and needs as well as ensuring that the decision maker is present at the time of the call. Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls. Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board. When applicable, schedules Residential Sales Consultant to meet with technician at the customer’s home whose equipment is older for upgrade opportunity. Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning. Ensures Sales Dispatch Board and other related modules in STARS are updated as required. Promptly responds to service technicians’ requests, both by radio and telephone. Represents the company professionally, honestly, and ethically in all business matters and concerns. Contacts next customers to confirm appointments and page calls to the assigned technicians. Identifies issues/problems/concerns regarding technician and support center productivity based on continual communication and working with technicians and the Support Center. Informs General Manager and/or operations/office manager of issues/problems/concerns requiring their attention and action. Receives customer lead information from the technicians, the Support Center, marketing efforts, and directly from the customer. Enters sales appointment details into appropriate system(s) to document lead. Updates sale appointment details in system(s) as necessary due to appointment cancellations/rescheduling. Prior to or after the sales call, may explain financing options and gather customer information to complete financing forms or assist customer in completing financing forms. Ensure completed financing forms are sent to the financing vendor. Calls the customer to confirm the arrival time of the Residential Sales Consultant. Enters appropriate scheduling information on the Sales Dispatch Board. As needed, performs outbound calls to customers who were identified as a lead but who did not schedule a sales call in order to attempt to schedule the sales call. Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy. Utilizes the computer-aided dispatch system to dispatch Residential Sales Consultants to sales calls. Updates the Residential Sales Consultant capacity in the Support Center portal to ensure up-to-date information on sales staff availability. Creates the quote ticket (Q-Ticket) in STARS to document customer information for the Residential Sales Consultant prior to the sales call and to create the placeholder on the Sales Dispatch Board. Gathers information from the Residential Sales Consultant after the sales call presentation to document the sale details (or what was quoted if no sale) and enters pertinent details into the sales tracking system. Based on the scheduled installation time, schedules follow-up referral call. After installation, calls customer to schedule/confirm the Residential Sales Consultant follow-up referral visit. After the follow-up visit by the Residential Sales Consultant, calls customer to obtain feedback on the follow-up call and to ensure any customer requests are handled appropriately and in a timely manner. Assigns and coordinates technicians and Residential Sales Consultants to support activity model. Debriefs all Residential Sales Consultants and updates lead information. When notified by the Support Center or the customer of a scheduling issue, missed appointment, or customer complaint on the sales appointment, documents the issues and communicates with appropriate co-workers or management to resolve the problem or issue. Maintains communication with the customer to ensure that the problem/issue is resolved to the customer’s satisfaction. Keeps the General Manager or Sales Manager abreast of issues, problems, and other pertinent information. Completes and distributes the Daily Sales report; reviews sales reports for errors/omissions and enters corrections in system(s); updates any lead errors; and checks Web Portal for messages. As requested/required, generates reports from systems. As needed/required, tracks activities for center or region-specific contests/events and to distribute relevant information to Residential Sales Consultants, Sales Managers, and others. Performs similar/other duties as needed or assigned. Qualifications: High school diploma or equivalent with 2 years’ experience working in customer service or another customer-facing environment. Prior experience dispatching is desirable. Experience or training in the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable. Must be able to multi-task and work effectively in a fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer service, communication, and interpersonal skills. Effective communication skills to communicate with customers and to resolve customer issues, complaints, or concerns. Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment. Ability to learn and to practice proper radio-communication techniques and to utilize pager systems. Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns). Ability to make decisions based on established guidelines and procedures. Effective organizational and time-management skills. Must be able to prioritize work based on service demands. An understanding and knowledge of the HVAC/Refrigeration Industry is an asset. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. #J-18808-Ljbffr
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Sales and Service Coordinator
2 weeks ago
Oklahoma City, United States Service Experts Full timePosition Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our...
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Sales and Service Coordinator
4 weeks ago
Oklahoma City, Oklahoma, United States Service Experts Full timeThis job was posted by : For more information,please see: Position Title:Sales and Service CoordinatorReports To: General Manager, Sales Manager, Operations Manager, orOffice ManagerStatus: Full-time, Regular positionJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we...
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Sr Sales and Service Coordinator
3 weeks ago
Peachtree City, United States Service Experts Full timeLocation: Overview Position Title: Sr Sales and Service Coordinator Location Name: Peachtree Heating and Air Conditioning Location Address: 2500 Meadowbrook Pkwy NW, Ste F Duluth, Georgia 30096 Salary: Up to $30 per hour depending on experience. Position comes with Commissions! Hours: 8a-5pm or 10am-7pm depending on season TBD with Mgr* potential...
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Sales and Service Coordinator
1 month ago
Oklahoma City, Oklahoma, United States Sephora Full timeJob ID: 252586Store Name/Number: OK-Penn Square (0446)Address: 1901 N.W. Expressway, Oklahoma City, OK 73118, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience...
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Sr Sales and Service Coordinator
2 months ago
Peachtree City, United States Service Experts Full timeLocation: Overview Position Title: Sr Sales and Service Coordinator Location Name : Peachtree Heating and Air Conditioning Location Address : 2500 Meadowbrook Pkwy NW, Ste F Duluth, Georgia 30096 Salary: Up to $30 per hour depending on experience. Position comes with Commissions! Hours: 8a-5pm or 10am-7pm depending on season TBD with Mgr* potential on-call...
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Sales Coordinator
3 months ago
Oklahoma City, United States Bruckner Truck Sales, Inc Full timeJob DescriptionJob DescriptionWHO WE ARE Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,500 team members.Bruckner’s is more than just a place selling parts and working on trucks We are an essential business delivering...
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Sales and Service Coordinator
1 month ago
Oklahoma City, United States LVMH Group Full timeSales and Service Coordinator - Full Time Job ID: 252586 Store Name/Number: OK-Penn Square (0446) Address: 1901 N.W. Expressway, Oklahoma City, OK 73118, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission...
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Sales and Service Coordinator
3 weeks ago
Oklahoma City, United States Sephora USA, Inc. Full timeSales and Service Coordinator - Full Time Job ID: 252586 Store Name/Number: OK-Penn Square (0446) Address: 1901 N.W. Expressway, Oklahoma City, OK 73118, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission...
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Sales and Service Coordinator
1 month ago
Oklahoma City, United States Sephora USA, Inc. Full timePress Tab to Move to Skip to Content Link Sales and Service Coordinator - Full Time Job ID: 252586 Store Name/Number: OK-Penn Square (0446) Address: 1901 N.W. Expressway, Oklahoma City, OK 73118, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service...
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Sales and Service Coordinator
1 month ago
Oklahoma City, United States Sephora Full timeJob ID: 252586Store Name/Number: OK-Penn Square (0446)Address: 1901 N.W. Expressway, Oklahoma City, OK 73118, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience...
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Inside Sales Coordinator
2 months ago
Oklahoma City, United States LKQ Corporation Full timeJob Description As a part of our growth LKQ is looking for a dedicated and passionate Inside Sales Coordinator with knowledge of replacement parts for the aftermarket collision repair industry. The Inside Sales Coordinator will be responsible for selling company products and services inbound, outbound calls, and face-to-face counter sales at the branch...
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Sales Coordinator
3 months ago
Oklahoma City, United States Doubletree OKC Full timeJob DescriptionJob DescriptionThe Sales Coordinator is responsible to support the sales and marketing department in optimizing revenue and bookings for the hotel.Required Experience and Education:High School Diploma or EquivalentExperience in administrative functions, telephone, email and filing systemsProficient in Microsoft Office or similar computer...
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Sales Coordinator
3 weeks ago
Oklahoma City, Oklahoma, United States Cox Enterprises Full timeAs a Sales Coordinator, you will provide management support to the retail sales management team. This role is responsible for driving key performance metrics by developing and administering regional sales contests, providing regular performance analysis to retail sales leadership, ensuring store merchandising compliance and regular communication of sales and...
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Sales and Service Coordinator
17 hours ago
Culver City, California, United States Sephora Full timeAbout the RoleSephora is seeking a highly skilled Sales and Service Coordinator to join our team. As a key player in our mission to provide an exceptional shopping experience for every client, you will support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in your...
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Parts Coordinator
5 days ago
Oklahoma City, Oklahoma, United States Great Western Leasing & Sales LLC Full timeJob DescriptionGreat Western Leasing & Sales LLC is seeking a highly motivated and organized Front Parts Counter Coordinator to join our team in Oklahoma City, OK.We offer a dynamic work environment with opportunities for growth and development.Key Responsibilities:Provide exceptional customer service to both retail and shop customers, assisting them in...
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Outpatient Services Coordinator
1 week ago
Oklahoma City, Oklahoma, United States Brigham and Women's Hospital Full timeJob Overview - Outpatient Services CoordinatorWe are seeking a dedicated Outpatient Services Coordinator to join our team at Brigham and Women's Hospital.Work Schedule: Monday to Friday - Day ShiftHours: 7:00 am to 3:30 pmPosition SummaryThe Outpatient Services Coordinator is responsible for managing all aspects of the outpatient registration process and...
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Sales and Service Coordinator
3 weeks ago
Peachtree City, United States Sephora USA, Inc. Full timeJob ID: 249338 Store Name/Number: GA-Peachtree City (1278) Address: 226 City Circle, Suite 640, Peachtree City, GA 30269, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional...
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Senior Sales and Service Administrator
1 week ago
Peachtree City, Georgia, United States Service Experts Full timePosition Overview:Position Title: Senior Sales and Service CoordinatorSalary: Up to $30 per hour based on experience, with additional commission opportunities.Work Hours: 8 AM - 5 PM or 10 AM - 7 PM, subject to seasonal adjustments and management discretion, with potential for remote on-call duties after hours.Why Choose Service Experts?At Service Experts,...
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Sales and Service Coordinator
2 months ago
Peachtree City, United States Sephora USA, Inc. Full timePress Tab to Move to Skip to Content Link Job ID: 249338 Store Name/Number: GA-Peachtree City (1278) Address: 226 City Circle, Suite 640, Peachtree City, GA 30269, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in...
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Retail Sales Advisor- Intel
2 months ago
Oklahoma City, United States Acosta Sales & Marketing Full timeRetail Sales Advisor- Intel Location MA - NORTH DARTMOUTH ActionLink wants you to join our Intel Computer Sales Advisor Team! We are seeking an engaging individual who will enjoy creating a world-class service environment inside a local Best Buy's computer department. This role represents our client, Intel, by showcasing their latest core processing hardware...