Customer Service Representative

2 months ago


Charlotte, United States Mauser Packaging Solutions Full time

Responsibilities:

  • Establish relationships with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts.
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Performs other duties as assigned.

Requirements:

  • Associate or bachelors degree preferred but not required
  • Manufacturing experience strongly preferred
  • 1-3 years customer service experience required
  • Microsoft Office Suite basic to above-average computer skills including Excel
  • CRM experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company thats always striving to innovate and serve customers betterand help them be better stewards of the environment.

Whether youre a seasoned professionalor just beginning your careertheres a place where you can help make a difference at Mauser Packaging Solutions. Join us

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



  • Charlotte, United States Echelon Supply and Service Full time $25 - $30

    Job DescriptionJob DescriptionCompany: Echelon Supply & ServicePosition: Customer Service Representative Overview: Since 1977, Echelon Supply & Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world. Due to current, as well as projected future growth, JGB is currently seeking a...


  • Charlotte, United States Tarheel Linen Service , Inc. Full time

    Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career...


  • Charlotte, United States Tarheel Linen Service, Inc. Full time

    Job DescriptionJob DescriptionLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...


  • Charlotte, United States NuBlue Service Group Electrical Full time

    Customer Service Representative ~ NuBlue Service Group Electrical **Hours 11 AM-8 PM** NuBlue Service Group is an organization that has roots of proven success as far back as 1961. Over the course of the last several years, we have merged multiple flourishing brands to create one powerhouse of a Team. Our family of elite level home service professionals are...


  • Charlotte, United States Megladon Promotions Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Megladon Promotions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...


  • Charlotte, United States Megladon Promotions Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Megladon Promotions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...


  • Charlotte, United States Megladon NC Full time $42,000 - $52,000

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception with our team. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...


  • Charlotte, United States Megladon NC Full time $42,000 - $52,000

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception with our team. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...


  • Charlotte, United States Staffmark Full time

    Join Staffmark in Charlotte, NC, as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to customers through phone calls and emails, addressing inquiries and resolving concerns promptly and court Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Charlotte, United States Crystal Quick Services Full time

    Job DescriptionJob DescriptionWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...


  • Charlotte, United States RemX Full time

    Customer Service RepresentativeType: Contract to Hire- 100% in office Pay: $18 per hour, may have some flexibility Hours: Monday-Friday 9a-6p Summary: The Customer Service Representative, reporting directly to the Customer Service Manager, is responsible for exceeding customer expectations and requirements for assigned accounts. This role requires...


  • Charlotte, United States Wells Fargo Full time

    Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high Customer Service, Customer Service Representative, Representative, Retail, Banking, Training


  • Charlotte, United States Wesco Full time

    Wesco - 610 Toddville Rd [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...


  • Charlotte, United States TBC Full time

    **Customer Service Representative** **Location:** Charlotte, NC, US, 28273 **Description** Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales...


  • Charlotte, United States Transcat Full time

    Who we are - Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees - in technical, consulting, operational, sales Customer Service Representative, Customer Service, Representative, Processing, Operations, Business Systems,...


  • Charlotte, United States Cardlog Full time

    **Customer Service Representative** Charlotte, NC, USA Req #2127 Wednesday, April 28, 2021 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER **Job Summary:** The Customer Service Representative will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Service Representative coordinates the...


  • Charlotte, United States Dynamic Marketing Acquisitions, Inc. Full time

    Benefits: Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free uniforms Opportunity for advancement Profit sharing Training & development Benefits/Perks: Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary: We are seeking a Customer Service Representative to join our team. In this...


  • Charlotte, United States Dex Imaging Full time

    ** Customer Service Representative** Customer Service Charlotte, North Carolina **Description** **Dex Imaging** is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We provide the best document handling solutions in the industry with no dependency on a single manufacturer. Dex...


  • Charlotte, United States Collins Cleaners Full time

    Job DescriptionJob DescriptionCollins Cleaners is looking to hire a full-time Customer Service Representative (CSR) in our Charlotte, NC, and Matthews, NC locations with a can-do attitude to ensure overall satisfaction of our customers' cleanings. This Customer Service Representative position starts at a competitive wage of $13+/hour. Are you an...


  • Charlotte, United States Europa Sports Partners LLC Full time

    Position: **Customer Service Representative** Charlotte, NC | **Full Time** **Overview:** Europa is seeking a full-time Customer Service Representative, based out of our Charlotte, NC facility. Casual and fun work environment with excellent benefits package. **Responsibilities:** Order Entry Process Credit Card transactions Track UPS orders Speak with...