Customer Account Manager

1 week ago

Indiana, United States Evmechanica Full time

Customer Account Manager Role purpose

– Plans and implements sales to customer accounts where growing relationships, identifying opportunities, and account management skills are critical. Accounts frequently have multiple buying locations (internationally in case of global Strategic Accounts), making the process of establishing and maintaining broad client relationships essential. Requires full knowledge of the product line and its applications, along with a strong understanding of the client’s objectives and challenges. Lead in customer negotiations such as design changes, changes in the supplier base, move of production, material recovery or contract/annual pricing negotiations and new businesses. Prepare and agree sales plan/tactics ahead of negotiations (i.e. price reconciliation, supporting documents, technical explanations …).Represent ‘Voice of the Customer’, monitor and measure the customer’s perception of GKN Automotive and act towards continuous improvement. Key responsibilities Key Account Management Manage and develop important customer relationships with guidance from senior colleagues and/or manage an account team delivering day-to-day support. Customers likely to include mid-tier companies, multinational corporates and similar. Customer Relationship Management / Account Management Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Customer Needs Clarification Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer organization; gather and analyze relevant information; and gain agreement to a statement of customer requirements. Sell Customer Propositions Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer’s needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer’s agreement. Promoting Customer Focus Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships. Customer Relationship Development / Prospecting Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Customer Relationship Management (CRM) Data Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues. Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation. Operational Compliance Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills Manages Resistance Uses comprehensive knowledge and skills to act independently while guiding and training others to acknowledge a client’s indifference and gain agreement from the client to discover the root causes of resistance. Understands Customer Needs Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs in the customer’s business language and business context. Customer-Focused Approach Works without supervision and provides technical guidance when required to orient the seller’s organization around delivering to the key needs of their customers. Maintains the Relationship Uses comprehensive knowledge and skills to act independently while guiding and training others to continuously provide effective solutions and value to the client’s organization. Builds Rapport Works without supervision and provides technical guidance when required to quickly and effectively establish trust within the buying centers in the client’s organization. Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Pre-Call Preparation Works without supervision and provides technical guidance when required to carefully prepare for client interactions using established frameworks. Understands the Buying Process Works without supervision and provides technical guidance when required to align the client’s sales process with their organization’s sales process, including the key influencers/sales team members when appropriate. Education Bachelor’s Degree or Equivalent Level Experience Experienced practitioner able to work unsupervised (13 months to 3 years) Leave a Comment #J-18808-Ljbffr

  • Customer Service

    1 week ago

    Indiana, United States McNaughton Moving & Storage Full time

    Job DescriptionJob DescriptionStorage account data entry/Maintenance/Monthly invoicingMonitor Accounts Payable & ReceivableInternal company expense managementAnswer in-bound calls & emails and respond to them or direct them to the appropriate co-worker

  • Technical Account Manager

    1 week ago

    Indiana, United States IBM Full time

    Introduction Technology Expert Labs is seeking an experienced Technical Account Manager (TAM) to join our Expertise Connect subscription team. The Technical Account Manager (TAM) is responsible for ensuring clients receive a higher level of service and added value when using their licensing software from IBM. The TAM has a close working relationship with the...

  • Customer Service

    1 week ago

    Indiana, United States McNaughton Moving & Storage Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceStorage account data entry/Maintenance/Monthly invoicingMonitor Accounts Payable & ReceivableInternal company expense managementAnswer in-bound calls & emails and respond to them or direct them to the appropriate co-worker

  • Account Manager

    Found in: beBee S US - 1 week ago

    Indianapolis, Indiana, United States Veolia Water Technologies & Solutions Full time

    Our Account Management Team is at the forefront of innovation and sustainability, working closely with our customers to create advanced equipment and chemical treatment solutions for a wide array of industries. Our people do far more than manage the sales lifecycle, they're technical advisors who develop a deep understanding of customer needs and deliver...

  • Account Manager- Indiana/Chicago Loop

    7 days ago

    Indiana, United States CareerBuilder Full time

    The ideal candidate will reside in Indiana/Chicago loop area. TheAccountManagerisresponsibleformaintainingandgrowingtheMicrobiology,Immunoassay,MolecularandVisionSuitecustomerbase.Thisrolewillfocusoncreatingnewbusinessopportunitiesthroughtheplacementofinstruments, reagents and services leading to increased revenues for the company within a designated...

  • 1257-Senior Key Account Manager

    Found in: Resume Library US A2 - 1 week ago

    Fort Wayne, Indiana, United States SP Associates Full time

    Sr. Key Account Manager needed near Ft. Wayne, IN!! As a Senior Key Account Manager, you will manage an assigned account with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Senior Key Account Manager’s focus...

  • Manager-Service Ops

    1 week ago

    Indiana, United States CareerBuilder Full time

    Select how often (in days) to receive an alert: Technology / Technology Enterprise Solutions (TES) Location Job Purpose Circle TES Service operation is responsible for Customer Life cycle management. This role will be accountable for enterprise customer service operation along with agreed KPI MTTR (240Min.), Fault rate ( Key Result...

  • Alzheimer's Ecosystem Manager

    7 days ago

    Indiana, United States Eli Lilly Full time

    Alzheimer's Ecosystem Manager [AEM] Vic page is loaded Alzheimer's Ecosystem Manager [AEM] Vic Apply locations Australia, Sydney CBD time type Full time posted on Posted Yesterday job requisition id R-64463 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in...

  • Alzheimer's Ecosystem Manager

    5 days ago

    Indiana, United States Eli Lilly Full time

    Alzheimer's Ecosystem Manager [AEM] Vic page is loaded Alzheimer's Ecosystem Manager [AEM] Vic Apply locations Australia, Sydney CBD time type Full time posted on Posted Yesterday job requisition id R-64463 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in...

  • Director of Accounting

    Found in: Resume Library US A2 - 1 week ago

    Elkhart, Indiana, United States Church World Service Full time

    About CWS: Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing...

  • Account Manager – Women’s Mental Health

    Found in: Resume Library US A2 - 1 week ago

    Indianapolis, Indiana, United States Biogen Full time

    Job Description About This Role Biogen is searching for a collaborative, strategic, and results-oriented Women’s Mental Health Account Manager that will provide support for the launch of a new medication for the treatment of Post-Partum Depression (PPD) supporting health care providers (hcps) treating patients with Post-Partum Depression (PPD). In this...

  • Category Manager, Home Entertainment

    5 days ago

    Indiana, United States Amazon Full time

    - 5+ years of with Excel experience - 5+ years of account management, project or program management or buying experience - Bachelor's degree, or 5+ years of professional or military experience - Knowledge of Microsoft Access or SQL - Experience using data to influence business decisions - Experience driving internal cross-team collaboration - Experience with...

  • Associate, Customer Success

    6 days ago

    Indiana, United States CareerBuilder Full time

    At SquadStack, we believe that a synchronous combination of Humans + AI is the future of work. We leverage technology to build sales-acceleration solutions for consumer companies across the globe. Our Vision: Access to skilled work, for anyone, anywhere. We are building an AI-driven Talent Marketplace for Sales. We match Indias best sales talent & top...

  • Category Manager, Home Entertainment

    1 week ago

    Indiana, United States Amazon Full time

    - 5+ years of with Excel experience- 5+ years of account management, project or program management or buying experience- Bachelor's degree, or 5+ years of professional or military experience- Knowledge of Microsoft Access or SQL- Experience using data to influence business decisions- Experience driving internal cross-team collaboration- Experience with...

  • Pharmaceutical Sales

    1 week ago

    Indiana, United States CareerBuilder Full time

    Pharmaceutical Sales - Associate Territory Manager, Primary Care page is loaded Pharmaceutical Sales - Associate Territory Manager, Primary Care Apply locations US, Palm Springs CA time type Full time posted on Posted Yesterday job requisition id R-63614 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global...

  • Associate Director of Accounting

    Found in: Resume Library US A2 - 1 week ago

    Elkhart, Indiana, United States Church World Service Full time

    About CWS: Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing...

  • Manager - Zonal Field Engineer

    1 week ago

    Indiana, United States CareerBuilder Full time

    Select how often (in days) to receive an alert: This role will be accountable for analysis of network performance (2G/3G/4G/VoLTE ) through various KPIs, drive test results, customer feedback and initiate necessary optimization of network to achieve the best network quality and rank first in the benchmarking. This position is also responsible for capacity...

  • Senior Accountant CPA

    Found in: Resume Library US A2 - 1 week ago

    Avon, Indiana, United States Hire Resolve Full time

    Hire Resolve's client is a reputable accounting firm based in Indiana They specialize in providing tax and accounting services to a diverse client base, including individuals, businesses, and nonprofit organizations. They are currently looking for a talented and experienced Senior Accountant to join their team. Responsibilities Facilitate and coordinate...

  • Assistant Accounting Manager

    Found in: Resume Library US A2 - 7 days ago

    Carmel, Indiana, United States Renaissance Indianapolis North Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Assistant Accounting Manager

    Found in: Resume Library US A2 - 2 hours ago

    Carmel, Indiana, United States Renaissance Indianapolis North Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...