Manager-Service Ops
3 weeks ago
Select how often (in days) to receive an alert:
Technology / Technology Enterprise Solutions (TES)
Location
Job Purpose
Circle TES Service operation is responsible for Customer Life cycle management. This role will be accountable for enterprise customer service operation along with agreed KPI MTTR (240Min.), Fault rate (
Key Result Areas/Accountabilities
Accountable for end to end Enterprise customer experience management at circle.
Acts as a SPOC to manage escalation for all Service Operations and maintain committed SLAs of uptime for enterprise customers.
Lead a team that delivers and maintains fixed line services as per committed TAT and SLAs for Enterprise customers.
Undertaking service improvement plans to .provide customer circuit uptime improvement in a timely manner
Governance of MS partner & Off-net service providers
Engagement with cross functional team as well as NOC team
Maintenance, Tracking and release of AMC POs for 3rd party and circle vendors
Different type of network consolidation project execution as per given timeline
HSW & PTW compliance
Core Competencies, Knowledge, Experience
Different type of UBR product knowledge & hands on experience
ECI & Huawei NMS knowledge is must
Different type of IP device hands on experience like CISCO, Nokia & Huawei (CCNA/CCNP)
Experience of working in a Telecom service delivery / Operations function
Experience with Data Networking platforms and Enterprise products & services
Must have technical / professional qualifications
B-Tech Electronics and Telecommunications with 5+ years of experience in the field of enterprise customer operation, project management, Data Communications, Telecom and networking
Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
#J-18808-Ljbffr
-
Electrical Engineering Co-Op
3 weeks ago
Indiana, United States Samtec Full timeElectrical Engineering Co-Op (Purdue Polytechnic) Description Samtec, Inc., a $1B+ privately held, global electronic connector manufacturer in New Albany, Indiana, with high growth and a focus on emerging technology, is seeking a Mechanical Engineering Co-Op interested in working in a fast paced, non-bureaucratic environment. Our 5A1 rating by D&B is...
-
Interim HR Project Officer
4 days ago
Indiana, United States Legal-Partner Full timeVoor aansprekende dynamische profit organisatie HR Project Officer rol ivm organisatieverandering en -ontwikkeling (door efficiency, herinrichting, samenvoeging, fusie) bij voorkeur ervaring met herstructurering in staat zelfstandig en in (project) team verband te opereren je staat stevig in je schoenen, hebt en houdt overzicht, bent...
-
Program Manager II, Inbound Supply Chain
5 days ago
Indiana, United States Amazon Full timeProgram Manager II, Inbound Supply Chain Come build the future with us. What unites all Amazonians across teams and geographies is that we all strive to delight Customers and make their lives easier. Together we are building the future, one innovative product, service, and idea at a time. We are looking for a motivated individual to join the Supply Chain...
-
TechOps Engineer
2 weeks ago
Indiana, United States Parking Network BV Full time"- Interact with customers to provide information in response to inquiries, concerns, and requests about products and services Become the product expert and understand in depth how configurations affect product functionality Own the onboarding of new customers Configure, install, maintain and upgrade computer systems hardware and software Restores files or...
-
Sr Program Manager, Amazon
3 weeks ago
Indiana, United States Amazon Full time8+ yrs experience of working cross functionally with tech and non-tech teams experience· Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. · Has managed critical operational processes, with end to end business responsibility. · Analytical, mediation and...
-
Experienced Full Time General Dentist
2 weeks ago
Valparaiso, Indiana, United States North American Dental Group Full timeOverview: Full Time General Dentist - Silhavy Creek Family Dental, Valparaiso, IN Silhavy Creek Family Dental, part of the NADG team, has an opportunity for a General Dentist in our well-established, prosperous practice, located in Valparaiso, IN. Why working with us makes sense: Choose to Practice Group Dentistry, not Corporate...
-
Senior Risk/Cyber Security Analyst
2 weeks ago
Indiana, United States Cyber Crime Full timeBaker Hughes Baker Hughes | We take energy forward - making it safer, cleaner, and more efficient for people and the planet. View company page Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Our Digital Technology business provides intelligent, connected technologies to monitor...
-
Rehabilitation Technician
3 weeks ago
Richmond, Indiana, United States Reid Health Full timeFind your WHY at Reid Health: The Rehabilitation Services Tech performs a variety of duties related to patient care, clerical functions, and miscellaneous tasks to enhance the delivery of care to patients. Preparation of equipment and treatment areas, disinfection and cleaning, ordering and stocking supplies and general clerical tasks are primary...
-
Lead General Dentist West Lafayette, IN
2 weeks ago
West Lafayette, Indiana, United States North American Dental Group Full timeOverview: Full Time General Dentist Needed - Sagamore Meadows, West Lafayette, IN Sagamore Meadows, part of the NADG team, has an opportunity for a General Dentist in our well-established, prosperous practice, located in West Lafayette, IN. Why working with us makes sense: Choose to Practice Group Dentistry, not Corporate Dentistry We...
-
Technical Trainer
3 weeks ago
Brazil, Indiana, United States Great Dane LLC Full timeOverview: THE ROLE At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry. The position: The Technical Trainer drives the on-the-job training processes in...
-
Technical Trainer
3 weeks ago
Brazil, Indiana, United States Great Dane LLC Full timeOverview: THE ROLE At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry. The position: The Technical Trainer drives the on-the-job training processes in...