Manager - Zonal Field Engineer
3 weeks ago
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This role will be accountable for
analysis
of network performance (2G/3G/4G/VoLTE ) through various KPIs, drive test results, customer feedback and initiate necessary optimization of network to achieve the best network quality and rank first in the benchmarking. This position is also responsible for capacity planning, re-engineering of radio database parameters to ensure optimal network quality.
Key Result Areas/Accountabilities
Network performance analysis through OSS/drive test data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
Provide support to circle zonal team in all aspects of RAN network.
Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance.
Network heath check to ensure consistent performance drive SA alarms/parameter audit.
Timely auditing & reengineering of radio database parameters , SCFT audit & Performance monitoring of new roll out sites
Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc.
Analysis of customer complaints and solving them effectively
Core Competencies, Knowledge, Experience
In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
Hands on experience to use optimization tools
Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
Very good cross functional co-ordination and driving skills
Customer centric, Innovative , Ambitious and competitive & task oriented
Must have technical / professional qualifications
B-Tech Electronics and Telecommunications with 4+ years of experience
Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
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