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Customer Service Representative
3 months ago
Description: 1. Resolve customers service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance. 2. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. 3. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken that are concise, and easy-to-read. 4. Ability to multi-task between different phone and email queues Job Expectations Job is phone intensive customer service center. Once fully trained reps will are expected to multi-task between phone calls, emails, and other customer requests. Reps are expected to meet team metrics, failure to hit metrics can result in move back to office until metrics and job performance can be met and stabilized to warranty return to remote work. Hours: Schedule: Mon-Fri, flexible 8.5 hour shift, 8 hour shift with 30 min lunch, - typically employees start around 8:00am, but some flexibility in case someone would like to start earlier or if someone needs to start later. During training 8am-4:30 CST Remote after training in office Skills & Qualifications: 1. Associates Degree or equivalent 3 to 5 years customer service-related experience required. 2. Collaborates well with internal and external parties 3. Verbal and written communication skills 4. Attention to detail 5. Customer service skills and interpersonal skills 6. Ability to work independently and manage ones time. 7. Ability to accurately document, record and maintain customer/client information. 8. Time management and multi-tasking skills. 9. Previous experience with computer applications, such as MS Outlook or data entry software. 10. Salesforce experience is a plus Skills and Competencies: 1. Customer Centric and Customer Relationship Management 2. Product Knowledge and Application 3. Solution Focused 4. Resiliency & Agility Someone who is focused on creating starting a career, driven in the fact that they want to grow in the company. Self-starters, ability to drive and focus. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
