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Director, Change Management, Business Transformation Office

2 months ago

Bethesda, United States National Black MBA Association Full time

Job Number

23051772 Job Category

Human Resources Location

Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule

Full-Time Located Remotely?

N Relocation?

N Position Type

Management JOB SUMMARY The Director, Above-Property Change Management, is a key member of the newly formed Business Transformation Office team, reporting directly to the Senior Director, Change Management, Strategy Planning + Execution. This position is responsible for planning and executing the day-to-day change management activities for above-property associates impacted by Marriott’s Growth Platform (MGP) program transforming technology and business processes. The primary focus of the Transformation Office over the next few years will be on designing the use experience and delivering MGP. MGP is a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The Transformation Office has been established to enable and accelerate MGP through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role will build upon our existing MGP change management strategy to create and execute the change management plan and related deliverables for above-property associates throughout the program’s deployment journey, from Design to Stabilize. This role will partner closely with colleagues throughout the entire MGP Program – including (but not limited to) PMO, Deployment, XD + Business Process Design, Learning, Continent Planning and Testing Teams. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests. Key responsibilities include: MGP Change Management Plan + Execution

: Partners with the Senior Director to develop the change management plan for impacted above-property associates, including leading a detailed Change Impact Assessment. Then executes the plan and related deliverables to drive the required behavior change and shift to desired behavior. Partners closely with the Business Process, Deployment and L+D teams. MGP Recognition Plan:

Leads the recognition plan and execution for highlighting quick wins along the journey and ultimately the right behavior adoption. The plan may include gamification, celebratory events, competitions, awards, and/or new supporting tools. MGP Change Management Measurement + Analytics

: Directs the day-to-day change readiness and change adoption activities, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting change challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.) CANDIDATE PROFILE Education and Experience 4-year degree from an accredited university; master’s degree strongly preferred 8+ years of relevant professional experience (

change management, stakeholder engagement, communications or deployment strongly preferred)

, demonstrating progressive career growth and pattern of exceptional performance Experience with large-scale business transformation, strongly preferred in hospitality Strong personal leadership, organizational, relationship-building, and negotiation skills Outstanding formal and informal presentation skills Self-starter with self-confidence, enthusiasm, and strong customer service orientation Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred Excellent written and oral communication skills Experience developing clear, concise, and logically written business communications, as well as delivering recommendations effectively to demanding audiences Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization Ability to work effectively in a complex, service-intensive, deadline-driven environment Ability to work with and influence cross-functional teams in a matrixed organization Ability to build strong relationships to leverage information and insights across key groups Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership Ability to be detailed oriented, while maintaining alignment with broader organization objectives Ability to juggle multiple projects and many stakeholders Basic project management skills Ability to complete deliverables with high quality and up to established standards Proficiency with Microsoft Word, Excel and PowerPoint applications CORE WORK ACTIVITIES MGP Change Management Plan and Execution

: Plans and executes the stakeholder and change impact analysis for above-property associates. Partners with the Senior Director and colleagues from the Transformation Office to create and execute a comprehensive change management plan and related deliverables for above-property associates. Executes the change management plan working closely with Continent, Deployment, Learning and other teams to meet defined success measures. Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.). Identifies, proposes solutions for and manages resolution of issues and risks to change management plan. MGP Recognition Program Creates and executes the Recognition Program plan. Develops approach and cadence for quick wins along the journey as well as recognizing positive behaviors. Partners with colleagues and the continents to create a forum for listening to what’s going well and what’s not – ensuring both celebrations and pain points are addressed. MGP Change Management Measurement and Analytics Monitors, detects and manages change readiness and adoption through the change journey for above-property associates. Executes change readiness survey for deployment community; compiles results and applies learnings to change management plans iteratively. Creates a change management scorecard in partnership with deployment and learning to help identify wins and challenges with change adoption. Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams -

Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships -

Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. Global Mindset -

Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension - Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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