Transportation Management Account Manager

2 weeks ago


Irving, United States NFI Industries Full time

The Transportation Management Account Manager is responsible for the operational execution for one or many pieces of business while working at a customer headquarters, warehouse, or site-specific location.This position includes the management of people, process, organic growth, and customer satisfaction.Essential Duties & Responsibilities:Daily operational point-of-contact for clientProvides guidance and training to TM operations and customer on program systems and processesInitiate continuous improvement strategies that improve internal and external operationsCorrespond with the NFI team in Camden, NJ, and work collectively to manage client expectations and the holistic transportation management programCreate custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management, and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimizationConsult and offer best practices through extensive knowledge of the supply chain market and your customer's networkIdentify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organizationConduct quarterly business reviews (QBR) with your customer through several presentation methodologiesCollaborate with TM director of operations to create and manage internal/external standard operating procedure (SOP) documentationIdentifies opportunities for continuous process improvement that provides additional value to internal/external clientsRecognize opportunities and work to organically grow existing businessMust gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and InvoicingRequirements:BA or BS degree requiredAbility to facilitate responsibility and manage expectations3-5 years transportation-related industry experience with demonstrated acumenExcellent verbal and written communication skillsStrong problem-solving skills and ability to make decisionsStrong attention to detail with excellent follow-up skillsHigh level of business acumen and leadership qualitiesProfessional aptitude, presentation and demeanorAbility to meet/exceed time-sensitive deadlinesAbility to multitaskAbility to work collaboratively as part of a teamAbility to professionally interact with all levels of internal/external managementAvailability to work flexible hours and travel based upon NFI and external client needsProficient with MS Applications (Word, Excel, PowerPoint)Individual commitment to strengthen existing skill set and also acquiring new skills as required by client or department demandsIn-depth knowledge of TMS programs used for brokerage servicesIndividual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers#LI-MJ3Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)



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