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Customer Support Analyst

3 months ago

West Columbia, United States Prosyntix Full time

**Customer Support Analyst .**

** Columbia, SC**

Negotiable 462 Contract To Hire Prosyntix is currently recruiting for a Customer Support Analyst Role located in Columbia, SC. They are looking for a candidate that will provides quality support with a high degree of customer satisfaction on technical and operational requests/questions in a professional and timely manner, logs and documents all customer calls/emails/requests using the call tracking system in accordance with established call handling procedures, and has frequent contact with internal and external customers, peers, and managers.

Duties and Responsibilities:

* Serves as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes

* Uses multiple system tools to search and troubleshoot questions and issues of systems and applications

* Ensures the customers issue is fully resolved for all requests. Serves as a Core Support Services employee under the Short Term Emergency Plan (STEP) and is available to provide support when operating under this plan

* Provides on-call support based on the quarterly rotated calendar

* Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department

* Accountable for personal self-development to include maintaining first level knowledge skill set for supported systems

Requirements:

* Education and/or experience equivalent to an Associate Degree in Business or technical discipline

* Experience in customer support/call center environment preferably dealing with PC hardware and software, mainframe and client server computer systems

* Certified Help Desk Professional preferred. HIPPA Certification

* Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management

* Strong customer service orientation; desire to embrace technology as a means of improving service

* Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment