Customer Service Representative

3 months ago

Mitchell, United States Wheelco Full time

**Customer Service Representative - Parts Counter**

Customer Service Mitchell, South Dakota Department **Customer Service** Compensation **DOE** 60-year-strong and family-owned, Wheelco is looking for a Customer Service Representative who has heavy-duty parts knowledge and enjoys helping customers find the right products they need.

We offer a fun, positive working environment with competitive compensation, excellent benefits packages, and company perks.

Benefit Package:

* Competitive Medical & Dental Coverage

* Life Insurance - $25,000 Company Paid

* Vacation/Paid Time Off

* Holidays

* 401(k) with Employer Match

* Training Opportunities

* Annual Performance Review

Perks:

* Complimentary Sport Tickets

* Pre-sale Tickets for Concerts, Shows, and Events

* Discounted Parts

* Referral Bonus

* *Sign-on Bonus

* *Company Vehicle

* *Apparel/Uniforms

Wheelco is family owned and operated, truck and trailer parts distribution leader. We have a flagship parts store and service shop in Sioux Falls, SD along with six locations in the upper Midwest. We are proud of our heritage of over half a century of quality service.

Job Duties:

* Ensure customers truck and trailer part needs are met on every visit

* Ensure that customers are invoiced correctly

* Assist outside sales and delivery with customers part order needs

* Works closely with vendors on product knowledge and sales training

* Qualifies every order to determine customer delivery expectations

* Supports shipping and receiving by pulling pick tickets

* Responsible for inventory management and inter-branch transfers

* Identify, respond to and resolve customer issues promptly while modeling excellent customer service

* Works with customers to maximize sales and increase market share

* Acts as a liaison to outside sales to ensure customer satisfaction and problem resolution

* Ensures safety initiatives are executed and employees are following safe work practices

* Company Training Provided

Job Requirements:

* Three to five years of experience in the truck and trailer parts wholesale/retail distribution is preferred

* Sound product knowledge and lean warehouse experience to drive continuous improvement

* Excellent communication skills, both written and verbal with the ability to communicate effectively at all levels

* Strong organization and planning skills

* Proficient in Microsoft Applications

Join the Wheelco team Our Customer Service position is in Mitchell, SD and we offer a flexible, casual, and high-energy environment. We offer advancement opportunities for employees who show exemplary performance and wish to grow career skills.

An Equal Opportunity Employer

Location Mitchell, South Dakota Department Customer Service Compensation DOE

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