Customer Support Ambassador

4 weeks ago

Raleigh, United States Vanquis Bank Full time

Location: Chatham / Bradford / Petersfield Salary: Closing Date: Friday 16 August 2024 Customer Support Ambassador Please be aware this is a 12 month FTC role Location: Bradford, Chatham or Petersfield We are happy for you to be based in Bradford, Chatham or Petersfield but please note that occasional travel will be required to our other offices. Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices. Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’, LinkedIn Learning for all. Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable. You and Your Team: As a Customer Support Ambassador, you will be reporting to the Customer Support Ambassador Lead. The Customer Support Ambassador (Complaints) is responsible for individual, complex reviews that have surfaced through customer complaints or pro-active identification. The role covers all elements of a customer complaint, relating to a specific Complaints category such as RL, SQ or Core. Investigations will be undertaken on a case-by-case basis working within all regulatory governance and business requirements and ensuring fair customer outcomes are achieved at all times. In your day-to-day role, as a Customer Support Ambassador you will: Thorough investigations, with effective understanding to help reach an appropriate outcome & subsequent resolution for our customers. Effectively communicate with customers through all channels, suited to their preference in order to reach a speedy resolution. Maintain a high level of understanding on new or emerging guidelines or regulation in order to maintain compliance with regulatory and business requirements. Take ownership of cases assigned, understanding all aspects & potential resolution points for the customer. Aid remediation of customers, to put anything right that has gone wrong, re-invigorating brand loyalty. Make fair decisions that lie outside of current processes to achieve the right outcome for each customer. Have a deep understanding of some customer touchpoints including policy, processes and set SLA’s relating to assigned area of responsibility (i.e RL, Core, SQ). Excellent verbal and written communication, being responsible for both telephony and non-telephony channels. Identify and control risks relating to customers, colleagues, and the business. Utilise & subsequently analyse all types of customer information to inform future customer decision making. Be flexible to support changing business requirements in a dynamic and fast-paced environment. Support a continuous improvement ethos within operations and the wider business. Be hungry to learn and proactive in keeping up to date with all operational process changes. What will make you stand out? Experienced in using different communication methods including both written and verbal with a wide range of customers including those considered as vulnerable. Experienced in analysing data and interpreting facts and figures to make informed decisions. Experienced in managing and maintaining professional working relationships, both internally and externally. Good commercial acumen. Excellent attention to detail and ability to follow processes. Ability to create and maintain accurate/accessible and organised documentation. Experience working in a sale and/or telephone-based role. Experience of working with Respond / CRM is desirable. Experience of working within a regulated industry is desirable. The interview process: Up to 30-minute telephone call with a member of the Talent Acquisition team. 1 interview with 2 of the team leads which will last up to 1 hour to test your skill/experience for the role. Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process. As this role involves working within a regulated environment, any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references. Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible. Why work for us? We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities. At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions. We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes. We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations. Equal Opportunity Statement Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at Talent.Acquisition@vanquis.com #J-18808-Ljbffr

  • Ambassador

    1 month ago

    Raleigh, United States Jenis Splendid Ice Cream LLC Full time

    "In North Carolina, our Team Jeni's Ambassadors have the opportunity to earn an average of $19.39 per hour!* *This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary. In North Carolina, if the average hourly earnings of an Ambassador, Team Lead, or Service Assistant...

  • Customer Experience Ambassador

    1 day ago

    Raleigh, North Carolina, United States Nothing Bundt Cakes Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at Nothing Bundt Cakes. As a Joy Creator, you will be responsible for providing exceptional customer service and creating a welcoming environment for our guests.Key Responsibilities:Assist guests in ordering the perfect cake for their celebrations and...

  • Ambassador

    3 months ago

    Raleigh, United States Jenis Splendid Ice Creams LLC. Full time

    Job DescriptionJob Description"In North Carolina, our Team Jeni's Ambassadors have the opportunity to earn an average of $19.39 per hour!**This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary. In North Carolina, if the average hourly earnings of an...

  • Sales Brand Ambassador

    3 weeks ago

    Raleigh, United States Sales Focus Inc. Full time $55,000 - $75,000

    Job DescriptionJob DescriptionWho We Are!Sales Focus Inc., the sales outsourcing pioneer, is looking to hire a Sales Brand Ambassadors on behalf of our client Duke Energy. SFI pioneered the sales outsourcing industry in the United States in 1998. We have 25 years of experience working within a wide range of industries to boost regional, national, and...

  • Sales Brand Ambassador

    2 months ago

    Raleigh, United States Sales Focus Inc. Full time

    Job DescriptionJob DescriptionWho We Are!Sales Focus Inc., the sales outsourcing pioneer, is looking to hire a Sales Brand Ambassadors on behalf of our client Duke Energy. SFI pioneered the sales outsourcing industry in the United States in 1998. We have 25 years of experience working within a wide range of industries to boost regional, national, and...

  • Technical Ambassador – Coffee Vending Machines

    4 weeks ago

    Raleigh, United States 5th HQ Full time

    JOB DESCRIPTIONTitle: Technical Ambassador – Coffee Vending Machines (East Coast)Purpose: As a Technical Ambassador for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level...

  • Entry Level AT&T Sales Ambassador

    4 days ago

    Raleigh, United States Local Firm Hiring! Full time

    We are now offering an Entry Level Telecommunications Sales Ambassador position developing sales and business leadership skills. The main objective of the position is to form new business opportunities following proven processes to prospect business leads and close new accounts. We are seeking professionals who would like to take their "winning mindsets"...

  • Sales Ambassador

    2 weeks ago

    Raleigh, United States Next Level Marketing Full time

    CLIENT COMPANY SUMMARYBuilt on a dream and distilled in Austin, Texas, Tito’s Handmade Vodka has been bringing people (and dogs) together over the last two decades. Tito’s Handmade Vodka has gained a reputation for its high-quality vodka, charitable contributions, and its goal to make people happy while making the world a better place.Events and...

  • Brand Ambassador

    3 months ago

    Raleigh, United States 80 Acres Farms Full time

    Job DescriptionJob DescriptionOur founders, food industry veterans Mike and Tisha, knew that food wasn't what it used to be, so they wanted to make it better - by creating a new kind of farm. A farm that grows up to 300 times more food than an ordinary farm on a smaller footprint, without a drop of pesticides. Farms powered with 100% renewable energy,...

  • Receptionist/Service Ambassador

    2 weeks ago

    Raleigh, United States Medical Facilities of America Full time

    Litchford Health and Rehab is seeking a Receptionist/Service Ambassador. The Receptionist is fast paced position and the first point of contact for our customers both in person and on the phone. To be successful, you should have a pleasant personality and exceptional customer service skills. If you believe that you can ensure that our guests are greeted...

  • Receptionist/Service Ambassador

    1 day ago

    Raleigh, United States Frontier Management (OR) Full time

    Litchford Health and Rehab is seeking a Receptionist/Service Ambassador. The Receptionist is fast paced position and the first point of contact for our customers both in person and on the phone. To be successful, you should have a pleasant personality and exceptional customer service skills. If you believe that you can ensur e that our guests are greeted...

  • Customer Service Ambassador

    4 days ago

    Raleigh, North Carolina, United States Wakegov Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Client Support Specialist to join our team at Wakegov. As a key member of our Customer Support Center, you will be responsible for providing exceptional service to our clients, resolving complex issues, and exceeding customer satisfaction goals.Key ResponsibilitiesClient Communication: Respond...

  • Field Marketing Ambassador

    3 weeks ago

    Raleigh, United States Congo Brands Part time

    Job DescriptionJob DescriptionOur Company:Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and...

  • Field Marketing Ambassador

    3 weeks ago

    Raleigh, United States Congo Brands Part time

    Job DescriptionJob DescriptionOur Company:Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and...

  • Brand Ambassador

    4 weeks ago

    Raleigh, United States HOMEFIX CUSTOM REMODELING Full time

    Job DescriptionJob DescriptionWe are seeking reliable and enthusiastic Brand Ambassadors to help us with Lead Generation in a retail setting. In this role, you will serve as the face and voice of our company in retail locations throughout the RALEIGH area. You must have a professional demeanor at all times. You will engage with customers to increase our...

  • Veterinary Student Ambassador

    2 months ago

    Raleigh, United States Alliance Animal Health Full time

    Company Description Alliance Animal Health is a multi-site business partner to veterinarians across the US. Our network of general practice and emergency hospitals is as individual as you, and we like it that way! Our team of highly skilled partners and associate veterinarians work hard to deliver the quality of personalized care and attention that our...

  • Brand Ambassador

    2 weeks ago

    Raleigh, United States OSEA Full time

    Job DescriptionJob DescriptionJoin our fast growing beauty brand and become a fundamental member of our expanding team. We are looking for a brand ambassador in the Raleigh/Durham-Greensboro, NC area to share their love of clean beauty and wellness via education and sales with our partner accounts. The ideal candidate will have a passion for clean skincare...

  • Customer Support Specialist

    2 months ago

    Raleigh, United States Accentuate Staffing Full time

    Accentuate Staffing is working with a leader in the telecommunications space that is seeking a Customer Support Specialist. This role develops and manufactures professional hardware and software solutions, serving the evolving needs of organizations worldwide in their quest for enhanced communication. Their company culture fosters innovation and provides...

  • Pandora Jewelry Sales Ambassador, Crabtree Valley Mall

    2 months ago

    Raleigh, United States Reeds Jewelers Full time

    Our business is experiencing amazing growth, and we’re hiring the best talent to join our team! If you’re an ambitious sales professional with natural passion, integrity, and love connecting with customers, then you’re a great fit for REEDS Jewelers. Our sales associates build lifelong relationships in a productive sales environment and finds success...

  • Customer Support Specialist

    1 week ago

    Raleigh, North Carolina, United States Consulting Advantage Ltd Full time

    Job OverviewConsulting Advantage Ltd is seeking committed Customer Support Specialists who are enthusiastic about assisting clients and possess strong problem-solving skills.In the role of a Customer Support Specialist, you will serve as the initial contact for our clients, delivering assistance and support through various communication channels. Your...