Escalation Resolution Specialist
2 months ago
As an Escalation Resolution Specialist at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.
What's in it for you:
- Starting at $17.50/hour + 401(k) with company match
- Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck
- Advancement opportunities with structured career paths
- Employee referral bonsues
- We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)
- Assist LAEs with any over-the road issues that may arise; including but not limited to breakdowns, hostage situations, late deliveries, traffic accidents, etc.
- Monitor inbound and outbound call and request flow to ensure the department is in accordance with established guidelines and, when needed, re-direct efforts to better meet the needs of the business, as well as the service level commitments for the department
- Investigate disputes, determine proper course of action, and objectively report situations in an unbiased manner to appropriate department heads
- Maintain and update accurate information in our state-of-the-art systems
- Excellent verbal and written communication
- Positive attitude, professional demeanor, tactful and ethical
- Self-motivated and dependable; able to work independently
- Strong problem solving, attention to detail, and critical thinking skills
- Ability to prioritize many different requests and handle changing priorities
- At least 1 year of previous experience in a fast-paced work environment preferred
Where you'll be: 4270 Ivy Pointe Blvd., Cincinnati, OH 45245
-
Financial Crimes Fraud Specialist
2 hours ago
Union, Kentucky, United States Fifth Third Full timeAbout the RoleWe are seeking a highly skilled Financial Crimes Fraud Specialist to join our team at Fifth Third Bank. As a key member of our compliance team, you will play a critical role in ensuring the integrity of our financial systems and preventing financial crimes.Key ResponsibilitiesInvestigations and Monitoring: Conduct thorough investigations and...
-
Bilingual Call Center Rep
2 weeks ago
Union, United States Green Dot Full timeWe're looking for talented professionals to join us in bringing smart money management and payment solutions to everyone's fingertips. JOB DESCRIPTION This role will need to work in the Blue Ash, OH office and will not be a remote role. Monday-Friday 8am-4:30pm What does a Corporate Resolutions Specialist do at Green Dot? As the Corporate Resolutions...
-
Bilingual Customer Service Representative
3 days ago
Union, Kentucky, United States Green Dot Full timeJob SummaryWe are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Green Dot. As a Corporate Resolutions Specialist, you will be responsible for resolving escalated customer-initiated issues to the highest professional standards.Key ResponsibilitiesManage customer escalations and complaints to excellent...
-
Bilingual Customer Service Representative
5 days ago
Union, Kentucky, United States Green Dot Full timeJob SummaryWe are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Green Dot. As a Corporate Resolutions Specialist, you will be responsible for resolving escalated customer-initiated issues to the highest professional standards.Key ResponsibilitiesManage customer escalations and complaints to excellent...
-
Mortgage System Support Specialist
2 weeks ago
Union, United States Fifth Third Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. This is a mortgage systems support role. It is not an IT role. GENERAL FUNCTION: This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides...
-
Youth Support Specialist
1 week ago
Union, Kentucky, United States Lighthouse Youth & Family Services Full timeJob SummaryLighthouse Youth & Family Services is seeking a highly motivated and detail-oriented Customer Safety Specialist to join our team. As a key member of our front-line staff, you will be responsible for ensuring the safety and well-being of our youth and visitors.Key ResponsibilitiesGreeting and Directing Visitors: Greet and direct visitors and...
-
Customer Safety Specialist
16 hours ago
Union, Kentucky, United States Lighthouse Youth & Family Services Full timeAbout the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Customer Safety Specialist at Lighthouse Youth & Family Services. This role is responsible for ensuring the safety and security of our youth and staff, while also providing exceptional customer service.Key ResponsibilitiesGreeting and Directing Visitors: Greet and...
-
Inbound Specialist
3 weeks ago
Union City, United States Pro Talent HR Full timeJob DescriptionJob DescriptionAt Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies....
-
Inbound Sales Specialist
5 days ago
Union City, United States Pro Talent HR Full timeAt Pro Talent HR we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. Were dedicated to helping...
-
Financial Crimes Fraud Specialist M-F 9a-6p
5 hours ago
Union, United States Fifth Third Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Investigates, monitors and reports on Fraud cases involving potential threats to the Bank to ensure compliance with regulatory requirements. Responsible for filing...
-
Homeowners Asst Customer Care Specialist
6 days ago
Union, United States Fifth Third Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure,...
-
Union, United States Fifth Third Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Investigates, monitors and reports on Fraud cases involving potential threats to the Bank to ensure compliance with regulatory requirements. Responsible for filing...
-
Homeowners Assistance Customer Care Specialist-9
2 months ago
Union, United States Fifth Third Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure,...
-
Mortgage System Support Specialist
2 weeks ago
Union, United States Fifth Third Full timeThis position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides resolution to any technical issue they may have with the mortgage origination systems. This position also interfaces, vendors and Information Tec Support Specialist, Mortgage, Information Technology, Support, Customer Experience, Specialist, Banking
-
Patient Services Representative
3 days ago
Union, Kentucky, United States Cvpphysicians Full timeJob SummaryCVP Physicians is seeking a highly skilled and detail-oriented Patient Services Specialist to join our team. As a Patient Services Specialist, you will be responsible for providing exceptional customer service to patients, ensuring a smooth and efficient experience from check-in to check-out.Key ResponsibilitiesCustomer Service: Greet patients...
-
Mortgage Recovery Specialist
1 week ago
Union, Kentucky, United States Fifth Third Full timeEnhance banking experiences at Fifth Third At Fifth Third Bank, we connect talented individuals with rewarding career opportunities. Position Overview: Work hours are Monday to Friday from 8 AM to 5 PM, with one Saturday each month. GENERAL FUNCTION: Under moderate supervision, the Homeowner's Assistance Department Counselor engages with consumers and...
-
Mortgage Recovery Specialist
2 weeks ago
Union, Kentucky, United States Fifth Third Full timeEnhance Banking Services at Fifth Third At Fifth Third Bank, we are dedicated to connecting talented individuals with rewarding career opportunities in the banking sector. Position Overview: This role involves working Monday through Friday, with one Saturday each month. The position is focused on assisting customers who are experiencing difficulties with...
-
Customer Service Representative
1 week ago
Union, Kentucky, United States Lighthouse Youth & Family Services Full timeJob SummaryLighthouse Youth & Family Services is seeking a highly motivated and detail-oriented Customer Safety Specialist to join our team. As a key member of our front-line staff, you will be responsible for ensuring the safety and well-being of our youth and visitors.Key ResponsibilitiesGreeting and Directing Visitors: Greet and direct visitors and...
-
IT Specialist
2 weeks ago
Union, United States CVG Airport Full timeCLASS SUMMARY: The purpose of this position is to increase the overall cybersecurity posture of the organization by identifying and reducing or eliminating technical risk, completing low to moderately complex technical assignments and project-based work. ESSENTIAL DUTIES: This class specification represents only the core areas of responsibilities; specific...
-
Homeowners Assist Customer Care Agent(SPOC)
2 months ago
Union, United States Fifth Third Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure,...