Current jobs related to Customer Solutions Representative I - Tucson - Edmund Optics

  • Customer Solutions Representative

    4 weeks ago

    Tucson, Arizona, United States Edmund Optics Full time

    Job Title: Customer Solutions RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Solutions Representative. In this role, you will be responsible for providing exceptional customer service, processing customer orders, and resolving customer inquiries and complaints.Key Responsibilities:Provide...

  • Customer Solutions Representative

    2 weeks ago

    Tucson, Arizona, United States Edmund Optics Full time

    Job SummaryWe are seeking a highly skilled Customer Solutions Representative to join our team at Edmund Optics. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and resolving customer inquiries and complaints.Key ResponsibilitiesProvide exceptional customer service...

  • Customer Service Representative

    7 days ago

    Tucson, Arizona, United States Principle Choice Solutions LLC Full time

    Job DescriptionJob OverviewPrinciple Choice Solutions, LLC (PCS) is a trusted and respected healthcare revenue cycle expert. Our mission is to provide value-based solutions to help clients navigate rapidly changing environments. We achieve this by recruiting, developing, and retaining a team of ethically based leaders with exceptional ability, character, and...

  • Retail Client Relations

    2 weeks ago

    Tucson, United States 5 PILLAR SOLUTIONS Full time

    5 Pillar Solutions is soon to be one of the top customer acquisitions firms in the Arizona market. Our focus on direct customer service is unparalleled! Our Retail Client Relations and Customer Service Representative works in an environment that is centered on being a part of a team and being included in a family atmosphere. We bring together diverse...

  • Bilingual Healthcare Customer Service Representative

    2 weeks ago

    Tucson, Arizona, United States Credit Solutions Full time

    About the RoleCredit Solutions is seeking a highly skilled and empathetic Bilingual Healthcare Customer Service Representative to join our team. As a key member of our organization, you will be the first point of contact for our patients, providing exceptional customer service and helping them navigate the billing process.Key Responsibilities:Provide...

  • Bilingual Healthcare Customer Service Representative

    2 weeks ago

    Tucson, Arizona, United States Credit Solutions Full time

    About the RoleCredit Solutions is seeking a highly skilled and empathetic Bilingual Healthcare Customer Service Representative to join our team. As a key member of our organization, you will be the first point of contact for our patients, providing exceptional customer service and resolving medical balances.ResponsibilitiesProvide outstanding customer...

  • Customer Development Representative

    5 months ago

    Tucson, United States UniFirst Full time

    Of the Customer Development Representative:Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions Work with the Customer Service team to deve Representative, Development, Customer, Manufacturing, Sales, Retail

  • Customer Service Representative

    1 month ago

    Tucson, Arizona, United States Daikin Full time

    Customer Service Representative Opportunity at DaikinWe are seeking a skilled Customer Service Representative to join our team at Daikin. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a...

  • Customer Service Representative I

    7 days ago

    Tucson, Arizona, United States Vantage West Credit union Full time

    Job Summary:Vantage West Credit union is seeking a highly skilled and customer-focused Member Solutions Specialist to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to member...

  • Customer Service Representative

    1 month ago

    Tucson, Arizona, United States AlphaGraphics - US153 Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics in Tucson, Arizona. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met in a timely and collaborative manner.Key ResponsibilitiesProvide expert support...

  • Customer Service Representative

    2 weeks ago

    Tucson, Arizona, United States 5-Pillar Solutions, Inc. Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our retail marketing and lead generation team as a Customer Service Representative. In this role, you will be the liaison between customers and our clients' needs, providing value in every customer interaction.Key Responsibilities:Interact with customers to understand their...

  • Customer Service Representative

    7 days ago

    Tucson, Arizona, United States Jobsultant Solutions Full time

    About the JobCustomer Service AssistantAt Jobsultant Solutions, we are seeking a highly skilled Customer Service Assistant to join our Commercial Customer Service sector. As a key member of our team, you will be responsible for ensuring that all customer contacts are dealt with efficiently and courteously.This will include processing orders, preparing...

  • Customer Service Representative

    2 months ago

    Tucson, United States AlphaGraphics Full time

    Benefits: Employee discounts Paid time off Training & development Join Our Team in Tucson, Arizona!Position Available: Customer Service Representative (CSR) Are you ready to join a dynamic team? We're expanding and looking for a dedicated Customer Service Representative (CSR) to join us full-time in Tucson, Arizona. At our company, we value collaboration,...

  • Customer Service Representative

    1 month ago

    Tucson, Arizona, United States SupplyOne, Inc. Full time

    Job Title: Customer Service RepresentativeAt SupplyOne, Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    2 weeks ago

    Tucson, Arizona, United States Axis Recruiting Solutions Full time

    {"h1": "Member Contact Specialist Job Description"} Job Summary Axis Recruiting Solutions is seeking a highly skilled and customer-focused Member Contact Specialist to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members, resolving their inquiries and issues in a timely and...

  • Customer Service Representative

    7 days ago

    Tucson, Arizona, United States AlphaGraphics Full time

    Job Summary:AlphaGraphics is seeking a highly skilled Customer Service Representative to join our team in Tucson, Arizona. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met in a timely and collaborative manner.Key Responsibilities:Provide expert knowledge of...

  • Customer Service Representative

    4 weeks ago

    Tucson, Arizona, United States AlphaGraphics Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AlphaGraphics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met in a timely and collaborative manner.Key ResponsibilitiesProvide expert...

  • Customer Service Representative

    2 weeks ago

    Tucson, Arizona, United States Axis Recruiting Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Contact Specialist to join our team at Axis Recruiting Solutions.About the Role:As a Member Contact Specialist, you will be responsible for providing prompt and effective assistance to members calling into the credit union. You will meet established call volume goals, perform required...

  • Customer Service Representative

    3 weeks ago

    Tucson, Arizona, United States Principle Choice Solutions LLC Full time

    About Principle Choice Solutions LLCPrinciple Choice Solutions, LLC (PCS) is a trusted and respected healthcare revenue cycle expert. Our mission is to provide value-based solutions to help clients navigate rapidly changing environments. We achieve this by recruiting, developing, and retaining a team of ethically based leaders with exceptional ability,...

  • Customer Service Representative

    7 days ago

    Tucson, Arizona, United States Pima Federal Credit Union Full time

    About the RolePima Federal Credit Union is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Valencia branch. As a key member of our branch team, you will be responsible for providing exceptional customer service to our members, promoting financial products and services, and working seamlessly to assist our...

Customer Solutions Representative I

3 months ago

Tucson, United States Edmund Optics Full time
Customer Solutions Representative I Job Locations US-AZ-Tucson Type Full Time Overview

Provides exceptional customer service with a friendly and positive attitude. Performs routine customer order processing functions; receive and respond to customer inquiries, complaints and/or orders; processing of customer returns and backorder requests; provides sales support for Americas Sales Territory.

Responsibilities
  • Review customer concerns, consider options and develop best solutions for customer
  • Receive inbound customer correspondence which may result in:
    • Entering an order
    • Entering a catalog request
    • Prepare quotation requests
    • Researching the status of an existing order
    • Providing item information such as price, availability or technical information
    • Resolving other customer service issues as needed
  • Process customer returns and backorder information requests
  • Maintain customer information in CRM database:
    • Ensure customer information is current, accurate and complete
    • Merge duplicate customer accounts
    • Contact customers to verify any address changes
  • Resolves returned package issues
    • Files claims/tracers for lost/damaged shipment
  • Daily report monitoring
    • Reviewing daily quality reports and correction data when necessary
    • Monitors expedite status, proactively updates customers
    • Reviews credit hold report to contact customers and release orders
    • Reviews backorder report and keeps customer informed of changes to delivery dates
  • Monitors and assigns work within shared tools and inboxes, including but not limited to:
    • Web orders
    • Sales Support emails
  • The ability to handle complex customer inquiries, including processing and managing the following types of inquiries:
    • Standard High volume quotation requests, using established pricing guidelines
    • Scheduling agreements
    • Canada orders/quotes
    • Returns and monitors return queue
  • Proactive outbound customer calls with a focus on selling and customer satisfaction. This includes but not limited to the following types of outbound calls:
    • Customer and opportunity development
    • On Hold Orders
    • Quote follow up
    • Customer concerns
    • Gather customer feedback to continuously improve the customer experience

Essential Qualifications:

  • Timeliness and regular attendance are required
  • Report to work station and be ready to work at scheduled time
  • Comply with federal, state, and company policies, procedures, and regulations
  • Provides phone and chat coverage for the duration of full work shift
  • Special Customer Account Support SSA
  • Ability to provide special shift coverage with limited management oversight:
  • Late shift
  • Saturday shift
  • Skeleton crew
Qualifications

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions

Required Skills & Abilities:

  • Intermediate to high level of PC Skills in MS Word/Excel/E-Mail
  • Excellent written and verbal communication skills
  • Highly organized
  • Accurate typing skills
  • Attention to detail
  • Typing of 40 WPM
  • Working knowledge of current policies and procedures for data entry
  • Demonstrates skills with telephone etiquette
  • Works productively with others in a team environment
  • Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view
  • Greets callers, establishes rapport, projects professional tone, handles complaints, & record statistics on each call

Education/Experience:

High School diploma or equivalent; minimum of two (2) years related prior work experience.

Physical Requirements:

Ability to operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.