Customer Solutions Representative

2 weeks ago

Tucson, Arizona, United States Edmund Optics Full time
Job Summary

We are seeking a highly skilled Customer Solutions Representative to join our team at Edmund Optics. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and resolving customer inquiries and complaints.

Key Responsibilities
  • Provide exceptional customer service with a friendly and positive attitude.
  • Process customer orders, including receiving and responding to customer inquiries, complaints, and orders.
  • Resolve customer returns and backorder requests.
  • Provide sales support for the Americas Sales Territory.
  • Review customer concerns, consider options, and develop best solutions for customers.
  • Process customer returns and backorder information requests.
  • Maintain customer information in CRM database.
  • Resolve returned package issues.
  • Monitor and assign work within shared tools and inboxes.
  • Handle complex customer inquiries, including processing and managing standard high-volume quotation requests, scheduling agreements, Canada orders/quotes, returns, and monitors return queue.
  • Make proactive outbound customer calls with a focus on selling and customer satisfaction.
Requirements
  • High School diploma or equivalent.
  • Minimum of two (2) years related prior work experience.
  • Intermediate to high level of PC skills in MS Word/Excel/E-Mail.
  • Excellent written and verbal communication skills.
  • Highly organized.
  • Accurate typing skills.
  • Attention to detail.
  • Typing of 40 WPM.
  • Working knowledge of current policies and procedures for data entry.
  • Demonstrates skills with telephone etiquette.
  • Works productively with others in a team environment.
  • Encourages open communication by listening attentively and actively.
Physical Requirements

Ability to operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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