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Lead Retail and Small Business Consultant

3 months ago

Sturgeon Bay, United States Cellcom Full time

Job Summary: Lead Retail & Small Business Sales Consultants connect consumers and small businesses with customized technology solutions, while providing exceptional customer service. They handle sales, both in-store and over the phone, promoting products and services, and may visit small businesses to offer on-site support. With a strong focus on achieving sales targets, these consultants also resolve customer issues and ensure seamless service. Their role requires strong communication, problem-solving skills, and adaptability to the ever-evolving technology landscape. Responsibilities & Duties: Build and maintain relationships with business accounts, promoting customized solutions and expanding service offerings. Identify, qualify, and secure new small business and consumer accounts, meeting individual KPIs. Present products using value-based selling techniques and provide exceptional customer service in retail, on-site, and phone settings. Provide on-the-job training for staff and assist sales consultants in achieving sales and retention goals. Maintain up-to-date product and operational knowledge, acting as a subject matter expert for teammates and customers. Support Store Manager in maintaining store operations, ensuring compliance with policies and procedures. Execute customer service delivery process accurately and efficiently, both in-store and over the phone. Proactively retain customers through rate plan analysis, outbound calls, and presenting renewal offerings, while adhering to company policies and procedures. Other duties as assigned. Requirements: High school diploma or equivalent, with a minimum of two years of retail or business sales experience. Valid driver’s license required for on-site visits to small businesses. Strong interpersonal and communication skills, with a focus on building relationships and providing excellent customer service. Proficiency in sales techniques, including prospecting, negotiation, and follow-up, with a goal-driven mindset. Ability to learn and explain technical products, stay current on wireless technology, and adapt to a fast-paced, changing industry. Individuals who are goal-driven, adaptable, and skilled in relationship building, with a passion for delivering personalized technology solutions and exceptional customer service, would excel in this role. #J-18808-Ljbffr