Front Desk Associate

1 month ago

Washington, United States The Bernstein Companies Full time

The Canopy DC Embassy Row is currently looking for a Part Time Front Desk Associate who will play a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience throughout their stay. This role requires exceptional customer service skills, attention to detail, and the ability to handle various tasks simultaneously while maintaining a positive attitude.

Duties/Responsibilities:

  • Greet guests warmly and ensure a smooth check-in process.
  • Verify guest information and process reservations accurately.
  • Collect necessary payments and issue receipts during check-out.
  • Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
  • Handle room reservations, modifications, and cancellations effectively.
  • Collaborate with housekeeping to manage room inventory and ensure timely availability.
  • Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
  • Assist guests with luggage, transportation arrangements, and other needs.
  • Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
  • Communicate effectively with other hotel departments to ensure smooth operations.
  • Relay messages, package deliveries, and special requests to appropriate personnel.
  • Collaborate with colleagues to ensure a seamless guest experience.
  • Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
  • Handle cash, credit card transactions, and other forms of payment accurately.
  • Reconcile cash drawer at the beginning and end of each shift, following established procedures.
  • Follow security protocols to ensure the safety of guests and hotel property.
  • Monitor and control access to the hotel premises, adhering to security policies.
  • Promote hotel services, amenities, and special offers to guests.
  • Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.
Requirements

Required Skills/Abilities:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Problem-solving skills and the ability to handle challenging situations with composure.
  • Customer-focused attitude and a commitment to providing exceptional service.
  • Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
  • Effective verbal communication skills to interact with guests and team members professionally.
  • Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
  • Reliable and punctual.
Education and Experience:
  • Experience in hospitality/hotel environment, a plus.
  • Previous experience in customer service or front desk operations is preferred.
  • High School graduate or G.E.D. equivalent required.
  • Read, write, and speak English fluently.
  • Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
  • The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
  • Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.


Salary Description

$18-$20 per hour

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