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Guest Services

6 months ago

Saratoga Springs, United States Live Nation Entertainment Full time

Job Summary:

The Role:

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:

  • Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
  • Show CARE by participating in venue recycling efforts before, during and after the show.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Other tasks as assigned by the Guest Services Manager
  • Refer unresolved customer grievances to designated departments for further investigation
  • Assist guest with any questions or needs within the Venue.
Qualifications:
  • Customer Service and communications experience is a plus
  • Strong strategic thinking and creative problem solving skills
  • Excellent verbal and interpersonal communication skills
  • A strong-sense of teamwork and ability to execute programs
  • Excellent verbal and written communication skills
  • Position requires frequent walking and standing.